Tag Archives: TSC County Directors

TSC HR Officers contacts

January 9, 2026 Hillary Kangwana Leave a comment

The Teachers Service Commission, TSC, has a key department called the Human Resource Department (TSC- HR Department). The HR department is under the TSC Secretariat and is under the Human Resource Management and Development Directorate office at the head quarter.

The Commission has the HR department has decentralized units at the counties.

Duties of the County Human Resource Officer

The County Human Resource Officer is responsible to the County Director in undertaking the following duties:-

Head of the Human Resource function in the county.
Responsible for handling correspondence on all matters pertaining to terms and condition of service for teachers.
Advising the TSC County Director on all matters pertaining to human resource management and development function.

Check TSC contacts here.

Duties and Responsibilities Human Resource Officers at the head office

Maintaining output and file movement records
Verification of amendment on recruitment, appointment and promotion against the recruitment/ appointment and promotion lists
Respond to queries raised in personal files.
Effecting and executing valid third party orders.
Processing of promotions
Process pension and death gratuity claims.
Issuing retirement notices and release letters for officers on Terms of Service
Supervision of officers clerks support staff

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TSC News Portal

TSC Curriculum Support Officers; Roles, Offices and Contacts

January 9, 2026 Hillary Kangwana Leave a comment

TSC Curriculum Support Officers, CSOs, are Sub-county based TSC Secretariat staff who assist teachers in curriculum related matters. These devolved units were formed for purposes of providing quality teaching and learning, within Sub-counties.

The TSC Curriculum Support Officers are directly answerable to the TSC Sub-county Directors; in discharging their duties.

Get all the TSC contacts in this link; TSC contacts.

ROLES PERFORMED BY TSC CURRICULUM SUPPORT OFFICERS.

Here are the roles performed by CSOs:

Identifying the training needs of teachers and heads of institution and advising the Commission accordingly;
Liaising with the Sub-County Director and school administrators, providing support services to teachers and to continuously advising on teaching techniques, appropriate text books, lesson demonstrations and the challenges noted during assessments;
Organizing and conducting, in conjunction with the Sub-County Directors, courses on curriculum delivery and implementation through seminars, workshops, retreats and in-service programmes;
Advising teachers on appropriate resources including resource books, consumables, audio-visual aids and other materials necessary for effective teaching and learning;
Assisting teachers to develop and use appropriate teaching aids and other reference materials;
Updating teachers on curriculum changes, pedagogy, content coverage and any other emerging issues in the teaching service;
Developing work programmes for the Curriculum Support Centre;
Visiting schools, observing teaching techniques, conducting lessons demonstrative lessons and advising teachers on the appropriate teaching methods and techniques.
Assisting in the setting up and organization of subject and examinations/panels; and examinations and assessments procedures in schools at the zonal level;
Providing professional guidance and counseling to teachers and disseminating information on curriculum, evaluation, textbook selection and training;
Collecting and submitting to the Sub-County Director data on school enrollment, staff establishment, staff changes and other related information;
Participating in the organization and management of co-curricular activities;
Working with the Quality Assurance and Standards Officer to improve teaching and learning;
Preparing regular progress reports for onward transmission to relevant offices;
Performing all other duties as may be necessary to promote standards in the teaching profession.

ALSO SEE;

TSC News Portal

TSC transfers some County Directors in 2025- See details

January 9, 2026 Hillary Kangwana Leave a comment

The Teachers Service Commission (TSC) has affected some changes of its directors to open the new year.

The movement involve a new appointment and a few transfers of officials to new stations.

Those affected include Erick Magak who now been named the new Nyamira County Director replacing Catherine Mwenda who has been deployed to Nyeri in similar capacity.

Mwenda reports to the station taking over from George Thuo who leaves office to pursue personal interests.

Also affected by changes is George Ekeno Kapus who leaves Kisii County as deputy director to land in Vihiga in similar capacity.

Several changes are expected soon to replace a good number of field directors expected to retire after attaining the mandatory retirement age of 60.

Information available within tsc circles indicates directors overseeing Kisii,Kilifi,Siaya and Isiolo would be retiring from office anytime from now.

Also leaving office on retirement grounds are regional Directors in western ,Rift valley and Nairobi.

It’s further understood that the Nyanza Regional Director’s seat will fall vacant if the current impasse surrounding the appointment of Jane Njage as a Commissioner at the Salaries and Remuneration Commission (SRC) is resolved.

TSC News Portal

TSC response to delayed posting letters for teachers

January 9, 2026 Hillary Kangwana Leave a comment

The Teachers Service Commission, TSC, has responded to a case the case of a female teacher whose story came to the limelight on Monday. The teacher was recruited by TSC but was yet to receive her posting letter. She then decided to make the long journey to the TSC headquarters in Nairobi so that her case could be solved.

Here is the communique by the TSC Head of Corporate Affairs, Beatrice Wababu;

CASE OF TEACHER LYDIA IRERI

“The attention of the Commission is drawn to some social media reports about the status of teacher Lydia Ireri’s job. Lydia was recruited as a teacher by the Commission early this year. Unfortunately, her posting letter, along with those of other teachers recruited at the same time, could not be dispatched due to the disruption caused by the Covid 19 pandemic.

The process of a new teacher reporting in a school requires the physical presence of the teacher himself or herself and the receiving head teacher. The coronavirus pandemic has made this impossible over the last five months that schools have been closed. Indeed, our headquarters and field officers have been relaying this information to teachers when they inquire.

We look forward to issuing all pending postings letters once we overcome the Coronavirus pandemic and it is safe to reopen schools. We regret that Lydia had to travel to Nairobi today.”

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TSC News Portal

TSC releases guidelines to teachers on Community based learning programs

January 9, 2026 Hillary Kangwana Leave a comment

The Teachers Service Commission, TSC, has released guidelines to teachers on how to carry out the Community-based learning program. The program expected to kick-off next month will see the over 10 million learners receive free teaching services in their villages. The learners have been at home, since March, due to the outbreak of the covid-19 pandemic in the country.

WHAT TSC EXPECTS THE TEACHERS TO DO

Teachers who will be offering the services will have to register with the local education officials. It will be the responsibility of the TSC Sub-county and Curriculum Support Officers to enlist teachers within their areas of jurisdiction. Tutors will only register in areas where they live and will not have to travel to their teaching stations.

Teachers will engage learners on life skills during the daily face-to-face lessons. Training in daily chores such as farming will also be offered.

Learning activities will encompass activities like numeracy, reading and comprehension. Apart from covering the curriculum syllabus, teachers will at the same time provide guidance and counselling to learners.

Another task that will be carried out by teachers is that of testing and grading.

“The teachers should use discussion groups during learning and even grading can be done among peers,” reads the TSC guidelines; in part.

Before the programmes are rolled out, teachers will undergo orientation on learner engagement. During orientation, teachers will be trained on how to ensure safety of learners as pertains the Ministry of Health guidelines in curbing spread of the killer Covid-19 disease.

The teachers will file periodic progress reports and hand them to the Curriculum Support officers.

HOW CLASSES WILL BE CONDUCTED

According to the TSC guidelines, learners will be taught in open spaces and in community halls. The classes will have not more than 15 learners. The classes. The lessons will last for a maximum of four hours daily; from Monday to Friday.

As a mandatory requirement, the learners will have their face masks on and they must be one metre apart.

The learning programmes will be closely monitored by TSC, Ministry of education officers and those from the Interior Ministry. Chiefs and the ‘Nyumba Kumi’ officers will identify the learners and ensure they attend the programs.

Emphasis will be on utilization of modern technologies in teaching. Learners will be allowed to use their their digital devices like smart phones, tablets and laptops. Classes will also be encouraged to use radio, television and online content. Teachers will though be expected to be cognizant with the fact that not all learners have access to modern digital devices.

This new arrangement is expected to ease burden on parents with cases of teenage pregnancies having a spike during the current covid-19 closure.

Related TSC News;

TSC News Portal

How do teachers get promoted by TSC?

January 8, 2026 Hillary Kangwana Leave a comment

The Teachers Service Commission, TSC, promotes teachers in Kenya as a way of motivating them. The objective of promotion is to reward performance, manage succession and expand opportunities for career growth and progression. Thus, when you are promoted, your basic salary and allowances are adjusted upwards; accordingly.

HOW DO TEACHERS GET PROMOTED BY THE TSC?

Promotion of teachers by TSC is based on existing schemes of Service i.e the TSC Career Progression Guidelines (CPG) and/ or the Collective Bargaining Agreements (CBAs).

The Commission shall in promoting a teacher, consider the Appraisal Reports (Teachers Performance and Appraisal Development TPAD) submitted on termly basis.

Promotion of teachers is done in three different ways:

Promotion on common cadre establishment
Promotion through Teacher Proficiency Course (TPC)
Promotion through competitive selection

Promotion on common cadre establishment

This applies to a category of teachers who may move from one job group to another without the need for a competitive selection process or availability of vacancies, provided they meet the minimum qualifications for the grade.

This involves teachers in Job Group J (C1), K (C2) and L (C3). Promotion from Job Group J to K and K to L is done after three years satisfactory performance.

To get the common cadre promotion, all you need to do is to fill the TSC promotion form.

Read more news on the new teachers’ job groups, qualifications and responsibilities here.

In considering the promotion of a teacher under the common cadre establishment, TSC considers the following minimum conditions:

period of time served by the teacher in a given grade (Usually 3 years);
validity of the teachers’ teaching certificate; and
the teacher’s performance of duty.

Promotion through Teacher Proficiency Course (TPC)

This type of TSC promotion covers non-graduate teachers in Job Groups G (B5) and H (C1), who must undertake a Teacher Proficiency Course. This has since become defunct.

Promotion through competitive selection

Promotion of teachers to Job Groups M (C4), N (C5), P (D1), Q (D2) and R (D3) is done through competitive selection. The Commission usually advertises for these vacancies after some time (subject to availability of funds). Interested and qualified applicants are then supposed to apply through the TSC online portal.

Shortlisting of applicants is done at the TSC headquarters. Names of shortlisted candidates for Job Groups M and N and guidelines are then forwarded to County Directors and Regional Coordinators who conduct the interviews at the county and Regional Levels; respectively.

In the latest TSC guidelines, appointment and deployment of of all primary school institutional administrators and all institutional administrators for county, sub county and day (secondary) schools are to be coordinated by the Regional Coordinator.

The regional selection panel shall have the regional director (who shall be the chair), the host county director (secretary), the host county Human Resource Officer and all other county directors from the region.

Similarly, the county selection committee shall be composed of: the county director (chairperson), host sub county director (secretary), the county Human Resource Officer and all other sub county directors from the county.

WHY TSC MAY FAIL TO PROMOTE A TEACHER

The Commission may refuse to consider a teacher for promotion if the teacher has not completed:

two (2) years from the date he was found guiltily following a disciplinary action; or
one (1) year from the date he was issued with an administrative warning.

TSC Head of Corporate Communications, Betty wababu: Biography, contacts and other details

January 8, 2026 Hillary Kangwana Leave a comment

Beatrice Wababu is the current Head of Corporate Communications at the Teachers Service Commission, TSC. She took over from Kihumba Kamotho in January, 2020. She has already won the hearts of many teachers with her rational approach to teachers’ affairs; through her heart warming pressers.

BETTY WABABU’S EDUCATION BACKGROUND

Madam Beatrice Wababu sat for her Advanced level of Education- ‘A’level, exams at Kaaga Girls High School.

She then joined Daystar University for her undergraduate studies in Bachelor of Arts in Public Relations. She was to go back to the same university for her Master of Arts in Corporate Communication; between 2005 and 2008. Madam Wababu also holds a Diploma in Public Relations from the University of Nairobi.

She is currently enrolled for a PHD in Organizational Leadership; at the Management University of Africa.

BETTY WABABU’S WORK EXPERIENCE.

Betty WAbabu is the current Head of Corporate Communications at TSC. She was appointed to this position in January, 2020.

Before this appointment, she was a Chief Trainer at Tafari Consulting International (TCI) from July 2019 to January, 2020.

Beatrice is a Communication and Public Relations expert, with over 17 years experience in both the public and private sector. She is a transformational life coach, a mentor and a motivational speaker too.

ROLES PERFORMED BY THE TSC HEAD OF CORPORATE COMMUNICATIONS

As the TSC head of corporate communications, Wababu performs the following key roles;

Restructure and co-ordinate the activities of Corporate Communications Division which incorporates the Public Relations and Customer Care Sections.
Design a media strategy and make recommendations on how the Respondent will engage with the media for purposes of positive visibility.
Redesign a public complaints procedure to enable the Respondent develop strategies that will mitigate against such complaints in future.
Initiate and review Corporate Communication and Customer Care Policy and design appropriate programmes and infrastructure to facilitate its implementation.
Co-ordinate the preparation and writing of required speeches for different occasions.
Research on various public communication issues and develop appropriate interventions.
Monitor and evaluate customer service both in the County and the Headquarters.
Advise the Respondent on communication and customer care trends.
Manage Performance and undertake appraisal of staff in the Division.
Co-ordinate the development, design, printing and distribution of the Image Magazine and update the Respondent’s Newsletter.
Ensure customers visiting the Respondent are treated with care and emerging issues are directed to the appropriate Director.

Visit this link to see all the TSC contacts.

Follow Madam Wababu on the TSC official Facebook Page; TSC KENYA- Government Organization

TSC Latest News

TSC Quality Assurance and Standards Officer, QASO; Contacts and Roles

January 8, 2026 Hillary Kangwana Leave a comment

The TSC Quality Assurance and Standards Officers, QASOs, operate under the TSC Quality Assurance and Standards Division at the Head Quarter. Among other roles, this directorate is judged with the responsibility of ensuring that quality teaching takes place in learning institutions. The Quality Assurance and Standards function has devolved units at County and Sub-county levels.

Here are all the TSC contacts.

ROLES PERFORMED BY THE QASOs.

The TSC Quality Assurance and Standards Officer at the County is responsible to the County Director in undertaking the following duties:-

Ensure compliance with professional and ethical standards among heads of institution and all teachers in the teaching service;
Ensure heads of institution and teachers adherence to the values and principles of Public Service and promote the Teachers Service Commission’s image and core values;
Maintain and enforce teacher registration in all educational institutions;
Monitor performance of heads and teachers and ensure that all teachers are appraised;
Carry out routine, advisory and investigative standards assessments with regard to teacher performance and compile appropriate reports;
Initiate, coordinate and conduct capacity building courses for teachers for effective and quality teaching;
Coordinate quality assurance programmes undertaken in the counties;
Continuously support teachers to comply with standards as specified in TSC Act, the Code of Regulations for Teachers, Basic Education Act, KICD Act, KNEC Act and any other relevant legislation;
Ensure compliance to teaching standards by preparation and use of professional teaching resources;
Analyze national examinations and continuous assessment results and propose appropriate intervention and ensure that recommendations from evaluation reports are implemented;
Liaise with the County Director of Education and other stakeholders on matters relating to quality of education in the County;
Perform any other duties assigned by the County Director.

RELATED NEWS;

TSC News Portal

Full list of allowances paid to teachers by TSC

January 8, 2026 Hillary Kangwana Leave a comment

Teachers employed by the Teachers Service Commission, TSC, enjoy a number of allowances. This is besides the monthly basic salaries paid to the tutors. The allowances are paid either on a monthly basis (together with basic pay) or as a one off payment.

TSC allowances are computed and paid as per the teachers’ grade. Those in higher job groups get higher allowances as opposed to their counterparts in lower cadres.

Below is a complete list of allowances paid to teachers;

AUTOMATIC ALLOWANCES

These are allowances paid by TSC to teachers; without the latter having to request for them. They are periodically paid; with most of them coming on a monthly basis.

House Allowance

The Commission pays monthly house allowance to every teacher in its employment at a rate determined by the Commission from time to time. The current rates were proposed by the Salaries and Remuneration Commission, SRC; where teachers in major towns and municipalities earn higher perks than those in rural areas.

There have been calls by the teachers’ unions for harmonization of the house allowance. This will see teachers in the same job group getting equal for house allowance, irrespective of their workstations.

Where a teacher is on interdiction and is on half salary, the Commission pays the full house allowance until the case is determined.

Commuter Allowance

TSC pays commuter allowances to teachers on a monthly basis. This is paid out according to the teachers’ job grades.

A teacher under interdiction or suspension is not be entitled to payment of commuter allowance.

Hardship Allowance

Teachers assigned to teach in a school situated in a designated and gazzetted hardship area receive monthly hardship allowances. There are plans to degazette some of the hardship areas; which have since seen development and upgrade.

The allowances are paid as per the teachers’ job groups.

Special Duty Allowance

The Commission, in the absence of qualified teachers, pays Special Duty Allowance
to teachers appointed to perform administrative duties which are not commensurate to the teachers’ grades and who are stationed in Arid and Semi-Arid Lands.

A teacher shall relinquish Special Duty Allowance where the teacher: –

is transferred out of the arid and semi-arid lands;
is relieved of administrative duties; or
attains the grade for the post in which the teacher was acting.

Responsibility Allowance

TSC pays Responsibility Allowance to Head of Institution, deputy Head of Institution and Senior Teachers. This allowance has since been incorporated and paid together with the administrators’ monthly salaries.

Responsibility Allowance is pensionable only where a teacher receives the allowance on the day immediately before retirement.

The Commission stops payment of Responsibility Allowance to a teacher where the teacher ceases to perform administrative responsibilities.

A teacher entitled to Responsibility Allowance shall claim for the payment of the allowance from the Commission, in case such a teacher is not receiving the allowance.

Special School Allowance

The Commission from time to time determines and pays Special School Allowance to a teacher who possess skills in special education and who is assigned to a special school or special unit.

A teacher entitled to Special School Allowance is expected claim the payment of the allowance in writing through the Head of Institution.

The Commission stops payment of special school allowance to a teacher who ceases to perform duties in a special school.

Reader’s, Facilitation or Aid Allowance

TSC determines and pays a Reader’s, Facilitation or Aid Allowance to a teacher who is blind, deaf, dumb or with physical disabilities, provided that he is confined to a wheel chair to enable him hire an assistant.

Leave Allowance

Teachers receive annual Leave Allowance from TSC. This allowance is paid once a year; together with the January salaries. The allowance is pegged on a teacher’s job grade.

Reimbursable Allowances

These are allowances paid to teachers after they have spent their funds; while in the line of duty. The teacher must make a formal request to the Commission for the funds to be released. See the allowances that fall in this category, below;

Transfer Allowance

This allowance is paid to a teacher whenever such a teacher is transferred from one Sub- county top another. To get the allowance transfer must be initiated by the Commission.

TSC does not pay Transfer Allowance to a teacher who initiates a transfer.

Travelling Expense

The Commission reimburses travelling expenses at Government rates, including the travelling of a spouse and up to four unmarried children who are dependent on the teacher
up to their twenty second (22nd) birthday which include the cost of transporting the
personal effects incurred in travelling.

TSC reimburses a teacher travelling expenses where the teacher is: –

on first appointment posted or engaged to take up a new appointment in a County other than his home sub county;
posted to a place designated and gazzetted as arid and semi-arid lands provided that he does not hail from the area and shall only be entitled to this allowance three times every financial year;
on termination of appointment initiated by the Commission, where the school and his home area are not in the same County;
found not guilty after a discipline process;
on retirement from service and was working away from the home County.

Subsistence Allowance

TSC pays Subsistence Allowance to a teacher, who attends a course, seminar, workshop or any official assignment outside the Country.

The allowance is only payable to teachers authorised by the Commission to attend the seminar, workshop or course.

The rates of subsistence allowance payable to a teacher shall be shall be: –

quarter per diem where a teacher’s course is fully sponsored; and
full per diem where a teacher’s course is not sponsored.

TSC News Portal

TSC latest Teachers’ House allowances per job group

January 8, 2026 Hillary Kangwana Leave a comment

Looking for the latest house allowace rates paid to teachers by TSC? See the table below.

Read about all other allowances here; Full details on all allowances paid to teachers by TSC.

TSC HOUSE ALLOWANCE RATES FOR TEACHERS

S/No.	JOB GROUP	Nairobi	Major municipalities*	Other municipalities*	others
1	B5	6,750	4,500	3,850	3,200
2	C1	10,000	7,500	5,800	4,200
3	C2	16,500	12,800	9,600	7,500
4	C3	28,000	22,000	16,500	13,000
5	C4	28,000	22,000	16,500	13,000
6	C5	35,000	25,500	18,000	20,000
7	D1	45,000	28,000	25,000	20,000
8	D2	50,000	35,000	25,000	20,000
9	D3	50,000	35,000	25,000	20,000
10	D4	50,000	35,000	25,000	20,000
11	D5	50,000	35,000	25,000	20,000

Here is your complete guide to all the new teachers’ salary scales. Click on this link.

TSC News Portal

New; List of Current TSC County Directors

January 8, 2026 Hillary Kangwana Leave a comment

After the recent reshuffle, here are the new Teachers Service Commission, TSC, County Directors:

Baringo County
Bomet County
Bungoma County- Adan Ibrahim
Busia County
Elgeyo Marakwet County
Embu County
Garissa County
Homa Bay County
Isiolo County- Alex Cheruiyot
Kajiado County- Jimal Abdi
Kakamega County- John Nzioka
Kericho County
Kiambu County
Kilifi County
Kirinyaga County
Kisii County
Kisumu County
Kitui County
Kwale County
Laikipia County- Loise Murei
Lamu County
Machakos County
Makueni County- Catherine Mwendia
Mandera County- Yusuf Abdullahi
Meru County- Esther Musani
Migori County
Marsabit County- Charles Nyauma
Mombasa County- James Ajanga
Muranga County
Nairobi County
Nakuru County
Nandi County
Narok County
Nyamira County- Wilson Koros
Nyandarua County
Nyeri County- Elijah Omwenga
Samburu County
Siaya County
Taita Taveta County
Tana River County- Aneriko Maloba
Tharaka Nithi County
Trans Nzoia County- Boniface Okumu
Turkana County- Augustine Cheruiyot Langat
Uasin Gishu County
Vihiga County
Wajir County
West Pokot County

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Teachers urged to enter the global teacher prize, 2019.

January 8, 2026 Hillary Kangwana Leave a comment

The teachers’ Service Commission has urged teachers to participate at the annual global teacher prize competition. The teachers are expected to nominate an outstanding teacher. Through a circular copied to all the 47 county directors by madam Rita Wamuyu Wahome, the Acting Director Staffing Division, the County directors “are requested to encourage innovation by advising teachers to apply for the above mentioned (global teacher prize-2019) prize”.

An attached communique reads, “as you may know, since 2015, we have been running the Global Teacher Prize, a Us $1 million award presented annually to an exceptional teacher who has made an outstanding contribution to their profession. The prize serves to underline the importance of educators and the fact that, throught the world, their efforts deserve to be recognized and celebrated. It seeks to acknowledge the impacts of the very best teachers- not only on their students but on the communities around them”.

interested teachers are expected to download the application and nomination forms from; www.globalteacherprize.org

The closing date has been extended to 23rd September 2018.

The Varkey Foundation established the prize in 2014, to recognise and celebrate the impact that teachers have around the world – not only on their students, but on the communities around them.

The Varkey Foundation believes that vibrant education awakens and supports the full potential of young people. Thanks to inspirational teachers, students develop the skills and knowledge that they need to lead successful lives and positively impact the world.

Did you find this to be useful? Email any response, concern, captivating story or complaint to; [email protected]

TSC News Portal

Former TSC head of Corporate Communications, Hezron Kihumba Kamotho, dies

January 8, 2026 Hillary Kangwana Leave a comment

Kihumba Kamotho, the immediate former head of communications at the Teachers Service Commission (TSC), is dead. Kamotho died on on Monday July 27, 2020 at Mater Hospital. The family said he died ‘after a short illness’.

The no nonsense Kihumba will be fondly remembered by teachers; more so during the protracted 50-60 pay rise strikes in 2015. He could also unleash a series of circulars; with some of them marked with controversy.

He was shown the door by TSC in 2019 with the latter appointing Beatrice Wababu in his place.

Hezron Kihumba Kamotho was employed by TSC as a Public Relations Officer on Permanent and Pensionable terms on 2^nd June, 2002 and subsequently rose through the ranks to become the Assistant Deputy Director Public Relations.

On 10^th January 2014, he was appointed as Head of Corporate Communications Division, a position he held till his dismissal in 2019.

On 13^th August 2019 Kihumba filed an application in the Labour and Relations Court against TSC. He petitioned the employer for refusing to adjust his terms and conditions of service accordingly; including failing to update his Job Group and not making any increments on his pay as per the Scheme of Service despite several requests from Kihumba.

ALSO SEE;

ROLES PERFORMED BY THE TSC HEAD OF COMMUNICATIONS

The TSC head of communications performs the key roles below;

Restructure and co-ordinate the activities of Corporate Communications Division which incorporates the Public Relations and Customer Care Sections.
Design a media strategy and make recommendations on how the Respondent will engage with the media for purposes of positive visibility.
Redesign a public complaints procedure to enable the Respondent develop strategies that will mitigate against such complaints in future.
Initiate and review Corporate Communication and Customer Care Policy and design appropriate programmes and infrastructure to facilitate its implementation.
Co-ordinate the preparation and writing of required speeches for different occasions.
Research on various public communication issues and develop appropriate interventions.
Monitor and evaluate customer service both in the County and the Headquarters.
Advise the Respondent on communication and customer care trends.
Manage Performance and undertake appraisal of staff in the Division.
Co-ordinate the development, design, printing and distribution of the Image Magazine and update the Respondent’s Newsletter.
Ensure customers visiting the Respondent are treated with care and emerging issues are directed to the appropriate Director.

TSC News Portal

Teacher Lydia Ireri’s job is secure; TSC moves to calm the social media storm

January 8, 2026 Hillary Kangwana Leave a comment

The Teachers Service Commission, TSC, has set the record straight over the case of a female teacher who was recruited in 2017 but is yet to be posted. The teacher identified as Lydia Ireri graduated from the University of Nairobi in 2015.

When an advert for a TSC teaching job was released in 2017, she applied, attended the interview and was recruited. What had seemed to be good news to her quickly escalated into agony as the long wait for her posting letter ensued. Several attempts to reach the TSC for assistance failed; leaving her dejected and frustrated.

On Monday August 3, 2020 she decided to visit the TSC headquarters in Nairobi; in the company of her child. To her shock, she was not allowed into the premises. It is at this time that her story and photographs were shared on Social Media.

Busia County Woman Member of Parliament, Hon. Florence Mutua, was first to respond and asked for further details.

Duties of the County Human Resource Officer

Check TSC contacts here.

Duties and Responsibilities Human Resource Officers at the head office

RELATED NEWS;

ROLES PERFORMED BY TSC CURRICULUM SUPPORT OFFICERS.

ALSO SEE;

CASE OF TEACHER LYDIA IRERI

Related News;

WHAT TSC EXPECTS THE TEACHERS TO DO

HOW CLASSES WILL BE CONDUCTED

Related TSC News;

HOW DO TEACHERS GET PROMOTED BY THE TSC?

Promotion on common cadre establishment

Promotion through Teacher Proficiency Course (TPC)

Promotion through competitive selection

WHY TSC MAY FAIL TO PROMOTE A TEACHER

Related Content;

BETTY WABABU’S EDUCATION BACKGROUND

BETTY WABABU’S WORK EXPERIENCE.

RELATED NEWS;

ROLES PERFORMED BY THE TSC HEAD OF CORPORATE COMMUNICATIONS

ROLES PERFORMED BY THE QASOs.

RELATED NEWS;

AUTOMATIC ALLOWANCES

House Allowance

Commuter Allowance

Hardship Allowance

Special Duty Allowance

Responsibility Allowance

RELATED NEWS

Special School Allowance

Reader’s, Facilitation or Aid Allowance

Leave Allowance

Reimbursable Allowances

Transfer Allowance

Travelling Expense

Subsistence Allowance

TSC HOUSE ALLOWANCE RATES FOR TEACHERS

ALSO SEE;

ROLES PERFORMED BY THE TSC HEAD OF COMMUNICATIONS

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