TEACHERS SERVICE COMMISSION – SERVICE DELIVERY CHARTER
In need of any TSC service? Well. Here is a guideline on how to get them plus charges.
| S/N | SERVICE (S) RENDERED | OBLIGATION(S)/ REQUIREMENT(S) | COST | TIME FRAME |
| 1. | Service upon visit to TSC offices | Make enquiry | Free | Will be attended to within 10 minutes |
| 2. | Response to correspondence | Submit written enquiry | Free | Within 14 days |
| 3. | Registration of Teachers | Submit duly filled online application | Kshs 1000 | Within 30 days |
| 4. | Teacher Recruitment | Submit application against Advertised Posts | Free | Acknowledgement within 14 days. Interview results to be communicated within 15 days |
| 5. | Transfer of teachers | Submit duly filled application form | Free | Acknowledge application within 14 days and communicate decision in 90 days | |
| 6. | Assignment of teachers | ||||
| i. Posting after recruitment | Fill employment form | Free | Posting letter to be dispatched within 30 days | ||
| ii. Posting after leave | Submit application 30 days before expiry of leave | Free | Within 7 days | ||
| iii. Appointment to Administrative position | Apply for advertised posts | Free | Acknowledge within 14 days and appoint successful candidate within 30 days | ||
| 7. | Promotions | |||
| i. Competitive Promotion | Submit application against advertised posts | Free | Within 3 months | |
| ii. Common Cadre Promotion | Submit application 30 days before due date | Free | 30 days | |
| 8. | Discipline Cases | |||
| i. Determination | Submit defence statement within 21 days after interdiction | Free | Determine the case within 3 months after registration | |
| ii. Review | Submit application within 90 days from the date of the letter communicating | Ksh.2000 | Within 3 months | |
| decision | ||||
| 9. | Payment of salaries and uploading of pay slips | Perform assigned duty | Free | By last day of the month |
| 10. | Processing of benefits on exit from service i. Compulsory Retirement ii. Voluntary Early Retirement iii. Resignation on Marriage Grounds iv. Retirement on Medical Grounds v. Death Gratuity | Submit application on prescribed forms and attach specified documents at County/ Sub- County offices |
Free |
Within 3 months |
| 11. | Complaint Handling and Resolution | Written complaint | Free | Initiate resolution process within 7 days |
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