NTSA’s warning to Matatu Drivers and Conductors

The National Transport and Safety Authority, NTSA, has issued a strong warning to Public Service Vehicles (PSVs) after it emerged that the conductors were increasing fares arbitrarily. “Our attention has been drawn to complaints by members of the public regarding exploitation through arbitrary increase of fares by PSV operators,” reads a press release by the NTSA dated 4th December, 2018.

Most passengers have reported massive increases in fares by the PSVs after the implementation of the tough Traffic rules, popularly known as ‘the Michuki Rules.’ In some cases, the operators have raised the fares by over hundred percent causing agony to travelers.

The NTSA now says it will crack down on rogue operators and revoke their licences. “Consequently, arbitrary increase of fares is contrary to the National Transport and Safety Authority Act No. 33 of 2012. We therefore reiterate that an operator risks revocation of their road service licence should the Authority receive a report of such an increase,” the Transport Authority warns.

NTSA further urges members of the public to report any cases of exploitation by the PSV operators for action to be taken. “We urge the public to report incidences of arbitrary increase of fare through the free NTSA App (Mobile Phone Application) available on Google Play Store,” Says the NTSA via the presser.