Tag Archives: Helb contacts

Helb now to run the Afya Elimu Fund [AEF]- Helb latest news

The Higher Education Loans Board [HELB] has officially taken over the Afya Elimu Fund [AEF]. The take over happened at an event presided over by Dr. Patrick Amoth, Director General in the Ministry of Health and attended by Hon. Ekwee Ethuro, HELB Board Chairman; Charles Ringera, HELB CEO; Dr. Janet Muriuki, Country Director, Kenya, IntraHealth International; Prof. Michael Kiptoo, CEO, Kenya Medical Training College and representatives from USAID and other Partners.

AEF started as a scholarship scheme in the Financial Year 2012/2013 targeting to offer scholarships to 341 middle level health trainees in specific cadres and from marginalized areas. It was converted into a loan scheme in the Financial Year 2013/2014 targeting 2,200 middle level health trainees in specific cadres, from marginalized areas as well as high HIV prevalent counties in view of PEPFAR funding.

The initial main funders for AEF included USAID FUNZOKENYA Project, HELB and MoH who jointly contributed Kshs.120M. As of 31st March 2021 the AEF Fund had supported over 48,188 students with a total of Kshs.3.06B

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“The vision of AEF at inception was to grow the Fund to Kshs.2B by the year 2021 and we have clearly surpassed the target. Further, we have over 11,000 beneficiaries who have graduated. Recovery of these loans began in the Financial Year 2019/2020 and over Kshs.200M has been recovered to date,” said Charles Ringera, CEO HELB.

Some of the key partners to specifically join in supporting AEF include I & M Bank, Standard Chartered Bank, The Family Group Foundation and Rattansi Education Trust. Counties such as Kakamega, Taita Taveta, Bomet and Busia have set up special funds managed by HELB to support training of middle level health workers for their counties.

“To ensure sustainability AEF beneficiaries have from Financial Year 2019/2020 been covered under the HELB Students’ Loans Self-Protection Scheme [SLPS] starting with the First Time Applicants. So far, under the SLPS, a total of Kshs.2.9M has been deducted from 9,547 beneficiaries to cover a loan portfolio of Kshs.397.6M,” said Charles Ringera, CEO HELB.

AEF was the flagship Public Private Partnership project for HELB and since then, HELB has progressed with another 27 partnerships in a proactive approach towards external resource mobilization to gradually reduce the over reliance on Government exchequer.

HELB offers a unique opportunity for to partners to utilize a robust system of identifying deserving students, disbursing, and recovering the funds. In the last 6 years, HELB has mobilized over Kshs. 1.36Billion from 28 partners thereby facilitating over 35,000 students to pursue higher education in TVET Colleges and Universities.

A list of over 10 Helb Contact channels- How to contact Helb online

Helb Contacts- Are you in need of any service from the Higher Education Loans Board (Helb)? You do not need to travel to their offices in Nairobi since you can get the service at the comfort of your house. Helb has created various online communication platforms that you need to take advantage of. 

All that you require to contact helb is a mobile phone and you are good to go. Below is a list of Helb communication channels that you can make use of, today:

S/N Helb Service How to get service
1 HELB Student Portal www.helb.co.ke
2 HELB Student USSD Code *642#
3 HELB Loanees Portal www.helb.co.ke 
4 HELB Loanees USSD Code *642#
5 M-Pesa Paybill Number 200800
6 HELB Employer Portals www.helb.co.ke and remittance@helb.co.ke
7 Self-Serve HELB Portals Helb Portal
8 Self-Serve USSD Code *642#
9 Self-Serve HELB Mobile App The Helb Mobile App
10 Helb Twitter Account  https://twitter.com/HELBpage
11 Helb Facebook Page https://www.facebook.com/HELBpage/ 
12 Helb Official Email Address contactcentre@helb.co.ke
13 Helb Call Contact Centre 711052000

Helb Services

Here is a list of services available through the Helb Student Portal:

S/No Service from the Helb Student Portal Link on how to access service
1 Helb Student Portal Login Click here to access service instantly
2 Helb Student Profile Editing Click here to access service instantly
3 Helb Loan Application Online Click here to access service instantly
4 Helb Scholarship Application Online Click here to access service instantly
5 Helb Loan Statement Click here to access service instantly
6 Helb Loan Repayment Click here to access service instantly
7 Helb Loan Disbursement Status Click here to access service instantly
8 Helb Compliance Certificate Application Click here to access service instantly
9 Helb Loan Penalty Waiver Application Click here to access service instantly
10 Helb Loan Applications History Click here to access service instantly

HELB STUDENT ACCOUNT

HELB Account Creation

Helb student loans Processing and repayment via mobile phone; How to repay Helb loans via Mpesa, Bank Deposit, Wave, World Remit, Diaspora Payment methods

HELB was established with the aim of not just recovering all matured loans, but to raise sufficient funds to meet the rising loan demand and attain faster turnaround in loan repayments.

It consists of three tiers:

  1. Undergraduate section, which deals with recovery of undergraduate loans
  2. Jielimishe Loan section that is charged with the responsibility of disbursing and recovering of loans from salaried students.
  3. Allocation section charged with the responsibility of collection and updates of loanees’ accounts.

The Debt Management Department is committed to recovering all matured loans with utmost diligence in line with the HELB Act 1995 and in conformity with the dynamic customer expectations.

Related News: Guide to the helb mobile short code used for loan repayment application and disbursement status

Here are links to the most important news portals:

Repaying your Student Loan

Undergraduate Loan Repayment starts within one year of completion of studies or within such a period as the Board decides to recall the loan whichever is earlier. However, you can make voluntary payments before or after you complete your studies to reduce your loan balance.

Completion of Loan Repayment

Upon completion of loan repayment, kindly seek clearance from HELB. Please note that only HELB and not your employer can confirm your loan repayment status. HELB shall confirm loan repayment completion by issuing certificate of clearance. For clearance, please fill in the HELB Enquiry form.

Over Repayment

If you overpay your loan, you will receive a refund from HELB and not your employer. To claim refund, please fill in the Loan Recovery Enquiry form.

Click here to access HELB Enquiry Form

Jielimishe Loans (for salaried students)

Jielimishe Loans are due for repayment immediately upon disbursement. Successful applicants shall be notified via e-mail.

Loanee Obligations

All loanees [HELB loan beneficiaries] are required to start repayment after a period of one year on completion of studies, or within such a period as the Board may decide to recall the loan whichever is the earlier (Section 15 HELB Act). Paying the higher education loans at an early age reduces an individual’s financial burden in midlife when one is bringing up a family, paying a mortgage as well as planning for retirement. Among other advantages of paying the loans include; reduction of the number of loans that an individual has hence avoid being blacklisted with the Credit Reference Bureau (CRB) hence one can easily get a bank loan.

To ease your repayment, the Board has developed several different modes of repayment that suits the loanees who are employed and self-employed such as check off system, mobile payment that include M-Pesa, Airtel among others.

Therefore your obligation as a Loanee under the Act is to;

  • Inform the Board of your contact addresses (section 15 (a) HELB Act),
  • Begin repayment of your loan together with the interest accrued thereon (Section 15(b) HELB Act),
  • Facilitate the deduction and remittance of the loan to the Board – (Section 15 (c) HELB Act).

EMPLOYERS

Employers Obligations

The Higher Education Loans Board Act, 1995 demands that employers adhere to the law as stipulated below:

  • Disclose Loanees: Inform the Board that they have employed loanee(s). This should be done within three months from the date of employment. (Section 16(1) (a) of the HELB Act)
  • Deduct from the wages or remuneration of the loanee(s) the amount of any loan as instructed by the Board (Section 16(i)(b) of the HELB Act)
  • Discharge/remit the amount deducted from the loanee’s wages or remuneration

LOAN REPAYMENT METHODS

HELB offers various loan repayment methods as follows:

Local Repayment Methods

Mobile Payment Services: M-PESA

Using M-PESA (Safaricom) Money Transfer:

  • Select pay bill option
  • Enter HELB business number as 200800
  • Enter your national ID number as your account number
  • Enter amount you want to pay
  • Enter your secret PIN number
  • Confirm transaction and send

Note: The transaction reflects in your statement immediately after the transaction.

Bank Deposit

All payments are payable to Higher Education Loans Board, by crossed cheque, bankers draft, direct transfer/standing order/EFT or cash deposit to HELB collection A/C in any of the following banks:

Bank Account Number Branch Electronic Funds Transfer (EFT)
Kenya Commercial Bank 1103 266 314 University-way SWIFT CODE : KCBLKENX
Family Bank 035 000 024 971 Family Bank Towers SWIFT CODE : FABLKENAXXX
Co-operative Bank 011290 612 228 00 University-way SWIFT CODE : KCOOKENA
Barclays bank 077 501 8216 Barclays Plaza SWIFT CODE : BARCKENX
Standard chartered Bank 010 801 826 4700 Koinange street SWIFT CODE : SCBLKENX
Equity bank 055 029 357 3408 Equity Center SWIFT CODE : EQBLKENA
National Bank of Kenya 010 016 039 1100 Harambee Avenue SWIFT CODE :NBKEKENX
Citibank 300 040 012 Nairobi SWIFT CODE : CITIKENA
SBM Bank 0332 084 215 001 Delta House SWIFT CODE : SBMKENA
NCBA Bank Kenya
1002 247 638 NIC House SWIFT CODE : CBAFKENX
Jamii Bora Bank 1174 852 7001 Koinange street SWIFT CODE : CIFIKENAXXX

Diaspora Repayment Methods

Wave
  • You can make payments instantly from the US and Canada through Wave via KCB account number 1103266314.
  • Go to www.sendwave.com to update/download the app and then make transfers immediately.
  • Please forward the wave email notification as well as your ID NUMBER to OnlinePayments@helb.co.ke
 World Remit
  • Log in to www.worldremit.com
  • Select the ‘Bank Deposit’ service from the blue ‘Send to’ box on this page
  • Choose whether to make the transfer to a Kenyan shilling (KES) or US dollar (USD) account
  • Enter the amount you want to transfer
  • We’ll show you the highly competitive exchange rate you’ll receive and any fees upfront
  • Enter recipient’s details KCB ACCOUNT NUMBER 1103266314
  • Pay online using a credit or debit card
  • Use your ID number as the reference
  • You and your recipient will receive SMS and email notification once the transfer is complete
  • Please forward the wave email notification as well as your ID NUMBER to OnlinePayments@helb.co.ke