Guide to the HELB Mobile Short code used for loan repayment, application and Disbursement status

The Higher Education Loans Board, HELB, runs a mobile platform short code that can be used to access various services. By using the Short code, a mobile user can access the following HELB Services:

1. Loan Application and Disbursement status.
2. Loan repayment status.
3. Loan balance.
4. Loan mini-statement
5. HELB Compliance and Clearance Certificate Checker.
6. Loan repayment and many more.

HOW TO REGISTER FOR LOAN MOBILE SERVICES.

1. Go to your dialer on your mobile and enter *642# and send.
2. Then Select/ enter 1 and send.
3. On the next window prompts, provide your: First name, last name, National ID number, date of birth.
4. Enter a PIN you can easily remember and confirm it.
5. A registration success message will be displayed thus: “Thank you for registering with the HELB mobile platform. You will receive SMS Confirmation Shortly.”

HOW TO CHECK FOR YOUR LOAN APPLICATION AND DISBURSEMENT STATUS.

1. Enter *642# into your dialer.
2. Select option 1 for log in.
3. Enter your PIN.
4. Select 1 for Loan application and Disbursement.
5. For Disbursement report select option 1 and select the academic year. Your loan disbursement report will be sent to your line via SMS.

CHECKING LOAN REPAYMENT STATUS.

1. Dial *642# and send.
2. Select option 1 to log in.
3. Enter your PIN.
4. Select Option 2 for Loan Repayment.
5. The following Loan Repayment interfaces are displayed.

1. Loan status
2. Loan balance
3. Loan Mini-statement
4. Repay loan
5. Request information.