The Kenya Power and Lighting Company, KPLC, has advised Kenyans to only use its two official playbills to purchase power tokens. This latest warning comes after thousands of Kenyans were conned by KPLC power tokens brokers.
Via a presser, the utility power company customers to use its two official pay bill numbers which are 888880 and 888888 for pre-paid services and post-paid services respectively. Read also;How to purchase KPLC tokens via Paybill option
KPLC says investigations have been mounted to unearth alleged fraud in pre and Post paid billing.
“Investigations on allegations of fraud in the pre and post-paid billing systems at Kenya Power have been ongoing for several months now.
“The matter is currently being investigated by the Directorate of Criminal Investigations (DCI) due to the criminal nature of the fraud. We are giving the DCI all the necessary support and we are confident that now the net has been cast, the culprits will be caught and appropriate action taken,” the statement reads in part.
Kenya Power takes action against employees involved in tokens fraud
Kenya Power has also taken action against the employees who were involved in the fraud case as part of the measures taken after the incident.
“In the meantime, our own internal processes are in full gear. As a result, administrative measures have already been taken on employees who have been found culpable. To avoid a recurrence, we have developed elaborate systems to ensure that our billing systems is foolproof and cannot be compromised.
“This is an ongoing process that involves continuous investment in IT infrastructure. We will continue streamlining our billing system to ensure that our clients get value for money,” Kenya Power stated.
Customers can either buy tokens via the paybill option or visit KPLC tokens purchase outlets in KPLC offices.