Be advised: KPLC to shutdown token generation system for 14 hours to effect new tariffs

    kplc logo
    kplc logo

    The Kenya Power and Lighting Company, KPLC, is set to shut down its pre-paid system in order to affect the new electricity tariffs announced by the Energy regulatory Commission, ERC, today. Read more details, here: ERC Releases new, reduced, electricity tariffs

    In a press statement released today, 31.10.2018, the KPLC says: “The prepaid system will be shutdown from tonight (midnight) to facilitate implementation of of the newly adjusted electricity tariffs that was announced by the Energy Regulatory Commission (ERC) today.”

    The prepaid system is used by electricity consumers to purchase tokens. Read more details here: How to purchase and load KPLC tokens, easily

    “Our customers on prepaid system will not be able to vend for electricity tokens during the shutdown which is expected to last for 14 hours until tomorrow afternoon(1st November 2018, 2pm),” further reads the presser from KPLC.

    The utility power company now advises customers who are currently low on their electricity units to purchase tokens before the shutdown. The prepaid system has been experiencing delays, lately, with customers having to wait for up to 2 days to receive their purchased tokens.

    Those with difficulties and for more details contact the KPLC’s Customer care desk: Phone: 0711031975 or Email:



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