Frequently Asked Questions – Members
How to Register for New Members
For Member Pre-Registration
- Click Member Self Service link
- For members already registered with NSSF click Existing Member eCertification link. In case you don’t remember you NSSF membership number, visit the nearest NSSF branch for assistance.
- For New member (without prior NSSF registration number) click Member Registration.
- Complete the form displayed accurately.
- Print the application notification and contact the nearest NSSF office for certification.
- Contacts for the nearest NSSF branch are available on the same web page.
How to Activate for Existing Member Account
- Once issued with a Pin Key from NSSF office, go to Member Activation.
- Type in Username, Password, and Pin Key then click Activate to complete activation.
How to Certify for Existing Member Account
Member Recertification
- If you have forgotten your Username and Password, click Member Recertification and re-enter the application details with new Username and Password.
How to Recover Credentials
Forgot/Lost Password
- In case you have forgotten your password, click on the Recover Forgotten/Lost Password Credentials link then fill in the mandatory fields. Note: You must have activated your account to be able to reset the password
Top up your NSSF Voluntary Contributions
How To Top up your NSSF Voluntary Contributions
- Pay via Mpesa, Paybill number 333300 quoting your full NSSF membership number, including leading zeros and the trailing ‘X’ character where applicable as the account number
How do I register with NSSF?
You can register with NSSF at your nearest NSSF office. Click Here for more information on member registration. If you are an employer interested in registering yourself/your company with NSSF, please Click Here for more information on employer registration.
How much do I have to contribute?
The amount of monthly membership contributions will vary depending on your wage or salary. However, on average, every employee pays about 5% of the monthly wage which is matched with an equal amount by the employer subject to a specified maximum. You can also topup your account by visiting your nearest NSSF branch with your membership number or through MPESA. Click here for details on how to make contributions through mpesa
My employer is not registered with NSSF? What do I do?
All employers must register with NSSF. Any employer who fails to register with the fund or fails to register their workers within 21 days of employment is guilty of an offence and liable to prosecution in a Court of Law. Please contact your nearest NSSF office immediately, if your employer is not registered with NSSF.
Our Compliance Officers will take the necessary steps to ensure that your employer registers with NSSF.
I am an employer – How do I register myself/my company with NSSF?
Please click here to view registration information for employers
How do I apply for benefits?
You can apply for benefits at the NSSF office closest to you. At present NSSF does not process benefit applications online. Click Here for more information on how to apply.
What is your toll free number?
Our toll free line is 0800 2212744
How do I find the application forms for applying for benefits?
Application forms for Survivor’s benefit and Invalidity benefit are available online and at your nearest NSSF office. Information required for applying for other benefits/grants (i.e., Age/Retirement Benefit, Withdrawal Benefit, Funeral Grant and Emigration grant) will be obtained from you at your nearest NSSF office. Please be sure to review our benefits page to obtain information on the documentation/information that will be required from you when you apply for any given benefit/grant.
What happens if I change my place of employment?
You can only register once as a member of the Fund during your lifetime. Your membership number is your account number which you must quote in all correspondence or inquiries regarding your statement of account. Your account number will remain the same even when you change employers. All you need to do is furnish your new employer with that number.
What happens if I change my contact details?
Please notify the NSSF as soon as you change your contact details. That way, we can update your records and keep your payment information current.
Can I remain an NSSF member even if I lose my job?
YES. You remain a member of the fund even when you lose your job. Even if you are no longer making contributions, your earlier savings continue to earn interest. You can continue to make contributions by visiting your nearest NSSF branch with your membership number or through MPESA. Click here for details on how to make contributions through mpesa
How do I know how much I have contributed so far?
NSSF will issue you with a FREE statement of account on demand. A statement of account is a document issued to NSSF members that shows the sum of a given member’s contributions as well as the interest that their contributions has earned so far.
How do I contact NSSF?
Most enquiries can be handled in any of our branch offices. You can visit your nearest NSSF office in-person or contact us via phone, fax, or e-mail. Please click here for a full listing of the contact information for NSSF branch offices across Kenya
What does the Fund do with my money from the time I register to my retirement age?
NSSF prudently invests its members’ savings in secure, high-yielding investments such as government securities, real estate and shared equities. Please Click Here for a more comprehensive review of NSSF’s investments and investment policy.
How can I find out about job opportunities at NSSF?
NSSF job opportunities are usually posted online and in local newspapers. Click here to see if there are any job positions available.
I have lost my NSSF membership card. How do I obtain a replacement?
You can apply for a Duplicate Membership Card (DMC) at your nearest NSSF office. The replacement will cost you Ksh 200
How do I report acts of corruption or fraud that have taken place within NSSF?
NSSF is committed to being a transparent, accountable and reliable organisation. The NSSF Anti-corruption Authority provides an avenue for the public to report acts of corruption and/or fraud within its programs and operations. There are drop-off-boxes for the Anti-Corruption Authority in all NSSF branches countrywide. You can also send us a mail anonymously by clicking here
Frequently Asked Questions – Employers
How to Register to NSSF Self Service
Employer Pre-Registration
- Click on the Employer Self Service link
- For employers already registered with NSSF click on the Existing Employer eCertification link.
- For New employer (without prior NSSF registration number) click on the Employer Registration link.
- Complete the form displayed accurately.
- Print the application notification and contact the nearest NSSF office for certification.
- Contacts for the nearest NSSF branch are available on www.nssf.or.ke/branches
Employer Account Activation
Employer Activation
- Once issued with a Pin Key from NSSF office, click on the Employer Activation link.
- Type in Username, Password, and Pin Key then click Activate to complete activation.
Employer Recertification
Employer Recertification
- If you have forgotten your Username or Password, click on the Employer Recertification link and re-enter the application details with a new Username and Password.
How to Prepare your NSSF Return
How To Prepare your NSSF Return
- Prepare payroll excel file (Download payroll template from Employer Self Service Resources page)
- Convert payroll file to NSSF return through Payroll Converter. Select the eConverter from Payroll to SF24 Option.
- Type in NSSF Employer Number
- Type in Payroll Period (MM/YYYY, eg 08/2016 for August 2016)
- Select Payroll Type (Select Regular except for special cases)
- Select desired level of contribution
- Upload Payroll File to convert
- View the generated NSSF Return file (SF24) and save to your desired location
How to Recover Credentials
Forgot/Lost Password
- In case you have forgotten your password, click on the Recover Forgotten/Lost Password Credentials link then fill in the mandatory fields.
- Note: You must have activated your account to be able to reset the password.
