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Home » NHIF Kenya – All details, information that you need

NHIF Kenya – All details, information that you need

by Hillary Kangwana
January 11, 2026
in Health & Nutrition tips
Reading Time: 2 mins read
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NHIF

  • HOME(CURRENT)
  • MOBILE APP
  • USSD
  • WEB PORTAL

SELECT HOSPITAL 

NEED HELP?
CALL 0800 720 601 TOLL FREE
SMS 21101

Use NHIF Mobile APP to chat with the support team or send a support request via USSD.

CONTACT FORM 

HOSPITAL SELECTION
FOR YOUR DEPENDANTS

Select Hospital of choice for you and your dependants. You can chose a hospital at any time but the effecttive date will be at the begining of the next quater

SELECT HOSPITAL 

PAY ONLINE
CONTRIBUTIONS AND PENALTIES

Pay your Monthly Contribution , Penalties and Arrears. Payment can be done via MPESA Express and Mpesa Paybill

LOG IN NOW 

ONLINE SERVICE
 REGISTRATION
 HOSPITAL CHOICE
 PAYMENTS

Access Self care service which include , Member Registration ,Hospital selection, Pre-Auth Status, Account Status and Payments .

LOG IN NOW 

NEED HELP?
CALL 0800 720 601 TOLL FREE
SMS 21101

Use NHIF Mobile APP to chat with the support team or send a support request via USSD.

CONTACT FORM 

HOSPITAL SELECTION
FOR YOUR DEPENDANTS

Select Hospital of choice for you and your dependants. You can chose a hospital at any time but the effecttive date will be at the begining of the next quater

SELECT HOSPITAL 

PAY ONLINE
CONTRIBUTIONS AND PENALTIES

Pay your Monthly Contribution , Penalties and Arrears. Payment can be done via MPESA Express and Mpesa Paybill

LOG IN NOW 

ONLINE SERVICE
 REGISTRATION
 HOSPITAL CHOICE
 PAYMENTS

Access Self care service which include , Member Registration ,Hospital selection, Pre-Auth Status, Account Status and Payments .

LOG IN NOW 

NEED HELP?
CALL 0800 720 601 TOLL FREE
SMS 21101

Use NHIF Mobile APP to chat with the support team or send a support request via USSD.

CONTACT FORM 

  • SELFCARE
  • PAYMENT
  • SERVICES
  • SUPPORT
USSD

SELFCARE

Just Dial *155# from Safaricom, Airtel , Equitel or Telkom Lines. You do not need to have credit to dial NHIF USSD.
NHIF USSD works with both Smartphones and Feature Phones

USSD

The NHIF USSD allows you to access various NHIF selfcare services.

For new members , you can dial *155# on any phone toll free and register as an NHIF member.

After registration you will get NHIF memebr number by SMS. You will now be able to access NHIF selfcare services which include Payment of Monthly contributions, Payment of Penalties and Arrears.

You will also be able to select a hospital(s) of your choice for the main member and the dependants.At any time you can change the selected hospital for each member.

SELF REGISTRATION

You can self register using the NHIF USSD or Mobile Phone Apps. The Requirements are National ID Number, Date of Birth , Mobile Phone Number .

CHOOSE FACILITY

Choose preffered Out-patient hospital for Priciple member and dependants.

CHANGE FACILITY

Chanhe preffered Out-patient facilities for Priciple member and dependants. Change of facility is effective on next quater.

PAYMENT

Pay for Monthly contributions, Payment of Penalties and Arrears using Mpesa Paybill or Initiate an ‘Lipa na Mpesa Payment Online’ Request

NHIF SELFCARE

24/7 SUPPORT

If you need Help from NHIF Support Team, use the following methods

  1. Login to via USSD then select support
  2. Login to via Mobile App then select support
  3. Call 8888 Toll Free

 

LOG IN 

SELF MEMBER REGISTRATION

The following are the requirements.

  1. National ID Number
  2. Date of Birth
  3. Mobile Phone Number
  4. Employer’s NHIF Code if Employed
  5. Your County
  6. Nearest NHIF Office

 

REGISTER NOW 

CHOOSE PREFFRED HOSPITAL

You can choose hospital of choice for Principal Member and Dependants. To Select a Hospital follow these steps

  1. Login to Web/Mobile App or via USSD
  2. Click ‘Choose Facility’
  3. Select Member/Dependant
  4. Select County
  5. Select Hospital in selected County
  6. Submit to Save Choice of Hospital

 

SELECT HOSPITAL 

CHANGE CHOOSEN HOSPITAL

You can change the choosen hospital for Principal Member and Dependants. To Chanhe a Hospital follow these steps

  1. Login to Web/Mobile App or via USSD
  2. Click ‘Change Facility’
  3. Select Member/Dependant
  4. Select County
  5. Select Hospital in selected County
  6. Submit to Save Change of Hospital

 

CHANGE HOSPITAL 

PAY VIA MOBILE MONEY

You can Pay Monthly Contributions, penalties and Arrears via USSD and Mobile App

  1. Login to via USSD/Mobile App
  2. Click ‘Payment’
  3. Select Type of Payment
  4. Enter Amount to Pay
  5. Enter Mobile Phone to Pay from
  6. Await MPESA PIN Prompt on paying Mobile phone

 

LOG IN 

24/7 SUPPORT

If you need Help from NHIF Support Team, use the following methods

  1. Login to via USSD then select support
  2. Login to via Mobile App then select support
  3. Call 8888 Toll Free

 

LOG IN 

SELF MEMBER REGISTRATION

The following are the requirements.

  1. National ID Number
  2. Date of Birth
  3. Mobile Phone Number
  4. Employer’s NHIF Code if Employed
  5. Your County
  6. Nearest NHIF Office

 

REGISTER NOW 

CHOOSE PREFFRED HOSPITAL

You can choose hospital of choice for Principal Member and Dependants. To Select a Hospital follow these steps

  1. Login to Web/Mobile App or via USSD
  2. Click ‘Choose Facility’
  3. Select Member/Dependant
  4. Select County
  5. Select Hospital in selected County
  6. Submit to Save Choice of Hospital

 

SELECT HOSPITAL 

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CHANGE CHOOSEN HOSPITAL

You can change the choosen hospital for Principal Member and Dependants. To Chanhe a Hospital follow these steps

  1. Login to Web/Mobile App or via USSD
  2. Click ‘Change Facility’
  3. Select Member/Dependant
  4. Select County
  5. Select Hospital in selected County
  6. Submit to Save Change of Hospital

 

CHANGE HOSPITAL 

PAY VIA MOBILE MONEY

You can Pay Monthly Contributions, penalties and Arrears via USSD and Mobile App

  1. Login to via USSD/Mobile App
  2. Click ‘Payment’
  3. Select Type of Payment
  4. Enter Amount to Pay
  5. Enter Mobile Phone to Pay from
  6. Await MPESA PIN Prompt on paying Mobile phone

 

LOG IN 

24/7 SUPPORT

If you need Help from NHIF Support Team, use the following methods

  1. Login to via USSD then select support
  2. Login to via Mobile App then select support
  3. Call 8888 Toll Free

 

LOG IN 

  • MEMBER REGISTRATION
  • HOSPITAL CHOICE
  • HOSPITAL CHANGE
  • PAYMENTS
  • SUPPORT

HOW TO ACCESS

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USSD

USSD

Dial *155# on Your Phone. NB You dont need to have credit on your line.

Google Play Store

DOWNLOAD APPFROM APP STORE.

Google Play Store

DOWNLOAD APPFROM PLAY MARKET

NHIF SELFCARE

Provides Self Registration, Choice of Hospital and Payment of Monthly , Pay Arrears and Penalties.

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