A Claim Settling Agent in Kenya is an entity or person licensed under the Insurance Act to officially handle and negotiate the settlement of an insurance claim on behalf of an insurer (the insurance company).

Here is a breakdown of what they are and who may perform this function:

📜 Key Roles and Regulation in Kenya

👥 Who Acts as a Claim Settling Agent?

While the term refers to a specific licensed category, the function of claims settlement can involve several licensed intermediaries:

1. Dedicated Claim Settling Agencies: These are firms specifically licensed to handle this business. For example, some licensed entities in the past have been listed as “Claims Settling Agency.”

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2. Loss Adjusters/Assessors: These professionals are licensed to assess, investigate, negotiate, and settle losses, often working on behalf of the insurer to determine the true value of a claim before payment.

3. Insurance Companies (Insurers): Ultimately, the insurance company itself (e.g., GA Insurance, Jubilee Insurance, Britam, etc.) is responsible for the timely and fair settlement of a claim and has an internal claims department that handles the process.

4. Insurance Brokers: While primarily representing the client (the insured), brokers also play a crucial role in assisting their clients with the process of preparing, submitting, and following up on claims to ensure efficiency.

🔎 How to Find a Licensed Agent

Since licensing is mandatory, the most reliable source for a definitive list of currently authorized agents is the Insurance Regulatory Authority (IRA). They publish lists of all licensed insurance intermediaries, including:

• Insurance Brokers

• Claim Settling Agents

• Loss Adjusters

• Insurance Surveyors

Licenced Claim Settling Agents in Kenya {IRA Official List}