USER GUIDE KENYA POWER SELF SERVICE WEB PORTAL
PROCESS: Registration of A New Application
Access to Self-Service Web Portal
To access the self-service web portal, open the web browser and enter the web address:
https://selfservice.kplc.co.ke/
New User Registration (For Account Holders)
1. Click on register to open the ‘user registration’ window.
2. Capture details for registration.
a. Select ‘Tenant’ if you a tenant in the property. Otherwise, select ’Landlord’ in case
you are the owner of the property.
b. Enter your account number.
c. Select the document type i.e. PIN, National ID, Passport, Military ID, UN Card,
Certificate of Registration, or People Settlement ID.
d. Enter the Document Number.
e. Select the mode to be used when login in(i.e. the username).
f. Enter your phone number and email.
g. Read the terms and conditions then select Accept terms and conditions.
h. Click Register button to continue.
i. An email is sent with the login credentials.
Login into the self-service web portal
1. After opening the self-service site, Enter the username and password as was provided in
the mail during registration.
2. Click Login to access the self-service web portal.
3. The main window opens upon login-in providing details on existing accounts for the
customer with links for various operations on the right hand side.
New Application Request
Non Account Holder New Application Request
1. Access the Kenya Power Self-Service Web-Portal: https://selfservice.kplc.co.ke/
2. On the right hand side click on the link ‘New Supply Application’.
5
3. The Form for New Application will open.
6
4. Click on the ‘documents required’ link so as to view the checklist for the documents.
5. Fill in the Customer Data Details. Select ‘Business’ in case the application is for a
Business.
6. In case it’s a residential application uncheck the business option so as to capture the
Customer’s Data.
7. Capture the customer contacts details and select the preferred username for login in the
future.
7
8. Capture the Supply Details starting with the location details.
9. Capture the coordinates and the LRN/Plot Number.
a. Capture the LRN / Plot Number.
b. Zoom to the location of the property and right click on the spot where your property
is located on the map. This will automatically fill the latitude and longitude section
on the right hand side.
10. Capture the supply application data and indicate whether the application is for a postpayment electricity or a prepayment electricity.
8
11. Capture the appliances details. Click on the ‘Click to Add Appliances’ button then select
the appliance from the dropdown list.
Select the appliance and specify the number of units of that particular appliance. Click
on the ‘Click to Add Appliances’ button to add additional appliances.
12. Attach the required documents.
a. PIN Number certificate
b. Copy of ID
c. Wiring Certificates
d. Property Ownership Documents
13. Read the terms and conditions then select Accept terms and conditions. Click on the
Send button to submit the application.
14. An email is sent confirming the login details and the ‘New Application Request’ is
submitted to Kenya Power.
Existing Account Holder New Application Request
1. Access the Kenya Power Self-Service Web-Portal: https://selfservice.kplc.co.ke/
9
2. Enter the username and password then click Login to access the self-service
web portal.
3. The main window opens upon login-in providing details on existing accounts for the
customer with links for various operations on the right hand side.
From the same window the below operations are also allowed as indicated in the image
below
a. Filter active and inactive accounts
b. Search by account or meter number (This functionality is useful in case the customer
has several accounts)
4. Click on the New Applications link to open the Applications window.
The Applications window displays a list of existing applications as well as links to
generate new applications as indicated in the image above.
10
5. Click on the New Supply Application to generate a new supply request. This will open a
form to allow the customer to capture the details of the new application as indicated in
the image below.
11
6. Capture the Supply Details starting with the location details.
7. Capture the coordinates and the LRN/Plot Number.
a. Capture the LRN / Plot Number.
b. Zoom to the location of the property and right click on the spot where your
property is located on the map. This will automatically fill the latitude and
longitude section on the right hand side.
8. Capture the supply application data and indicate whether the application is for a postpayment electricity or a prepayment electricity.
9. Capture the appliances details. Click on the ‘Click to Add Appliances’ button then select
the appliance from the dropdown list.
12
Select the appliance and specify the number of units of that particular appliance. Click
on the ‘Click to Add Appliances’ button to add additional appliances.
10. Attach the required documents.
a. PIN Number certificate
b. Copy of ID
c. Wiring Certificates
d. Property Ownership Documents
11. Read the terms and conditions then select ‘Accept terms and conditions’.
12. Upon capturing all the details, click on send to submit the information. The customer is
prompted to confirm the process. Click on continue to acknowledge or cancel to abort.
13. Upon Confirmation the customer receives a confirmation as indicated below and the
Reference Number is generated and it can be viewed on the list of application.
13
14. Upon Confirmation the customer receives a confirmation as indicated below and the
Reference Number is generated and it can be viewed on the list of application.
