How to send and receive money through Western Union, Money Gram at Co-operative Bank

Paperless/ Electronic money transfer is now the Most popular method of sending money worldwide. This is because it is convenient, fast and flexible. You can now send and receive money through Western Union at any Co-operative bank branch. This is because Co-operative bank is an authorized agent for Western Union services. These services can be accessed from any of the Bank’s 140+ branches countrywide.

How to send Money via Western Union at Co-operative Bank.

All what you require is the name of the person you are sending the funds too plus the country of residence of the individual. The following guide highlights the procedure to be followed when sending the funds:

1. Visit the nearest Co-operative bank branch.
2. Complete a simple money transfer form where you will indicate:  the amount you wish to send, destination country, and the name of the person you intend to send to.
3. Give the teller the completed form with the applicable funds (including transaction fee). Pay with cash or you may debit your Co-op bank account.
4. The agent/teller will process the transaction and give you  a receipt and MTCN number for the transaction
5. Contact the person receiving your money transfer and let them know the transfer has been done and provide the MTCN for them to receive the money.
6. Save your receipts for the record.

How to receive money via Western Union at Co-operative Bank

To receive money sent via Western Union all what you need is the Money Transfer Control Number, MTCN; which is the tracking number and your National Identity Card or Passport. This procedure is followed when receiving money sent via Western Union:

1. Request for the MTCN (tracking number) – The person sending you money will receive a tracking number when the transaction is completed. Ask them for the MTCN to make it easier and faster to pick up your money.
2. Visit your nearest Co-op bank branch- Take your MTCN and your national Identity card, a valid passport or a government issued ID to pick up your money.
3. Complete the ‘receive’ form – A receive form is available at the Co-operative Bank branches countrywide.
   • Show your identification
   • Once verified, you will receive your money (usually in local currency (Kenya shillings) )

Important: Your name on the transfer record must exactly match your name as it appears on your ID. Otherwise you may be delayed or be unable to pick up your funds.

You can also receive funds directly into your account or to your mobile wallet if the sender indicated so when sending the money.

How to receive Money via MoneyGram

MoneyGram makes receiving money transfers easy and convenient plus, with the same day service, your money can arrive as soon as 10 minutes.This is how to go about it:

1. Request for the reference number – The person sending you money will receive a reference number when the transaction is completed. Ask for the reference number to make it easier and faster to pick up your money.
2. Visit your nearest Co-operative bank branch- Take your reference number and your national Identity card, a valid passport or ID to pick up your money.

Important: Your name on the transfer record must exactly match your name as it appears on your ID. Otherwise you may be delayed or be unable to pick up your funds.

How to send Money Via MoneyGram at Co-operative Bank

1. Visit the nearest Co-operative bank branch and bring your national ID card, a valid passport or an ID.
2. The agent/teller will calculate for you the cost of the transaction and process the transaction.
3. You’ll receive a receipt and reference number for the transaction. Save both for your records.
4. Contact the person receiving your money transfer and let them know the transfer has been sent and provide the Reference Number

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