How to reset the KRA I- tax Password in case you forgot it.

Did you forget your KRA I- tax Password? Worry not as this can be reset in less than five minutes. Here is the simplified procedure for resetting the password:

  1. Visit the the Kenya Revenue Authority, KRA, I- tax portal by using the address https://itax.kra.go.ke/KRA-Portal/
  2. Enter your KRA PIN/ User ID and click on ‘CONTINUE’.
  3. On the next window, select ‘FORGOT/ RESET PASSWORD’ link at the bottom of the window.
  4. Type in the answer to the Arithmetic ‘SECURITY STAMP’ question then, click on ‘SUBMIT’.
  5. A new password will be automatically E-mailed to your e-mail, if the mail delays just be patient; that is captured at the KRA, during the PIN application process.
  6. Locate the E- mail sent by [email protected] on your Mail inbox and copy the received password.
  7. Go back to the I- tax home page/ log-in page and enter your KRA PIN/ User ID, the E-mailed password. Next, enter the answer to the Security Stamp Question and click on ‘LOG IN’.
  8. The ‘FIRST TIME LOGIN’ window appears. Fill in the following fields:
  • Old password (the e-mailed one)
  • New password
  • choose a security question
  • Enter the answer to the security question, confirm security answer.
  • Check the ‘I AGREE TO THE KRA WEBSITE POLICY AND DISCLAIMER’.
  • Also, check the ‘I HAVE READ THE KRA WEBSITE SECURE PASSWORD POLICY GUIDELINE’.
  • Click on ‘SUBMIT’.

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