Safaricom launched online registration for its customers on April 15, and with this initiative, you won’t have to queue for hours to perform the exercise. This guide shows you how to register the Safaricom line online.

Initially, the Communications Authority of Kenya (CA) had given a deadline of April 15 for all active SIM cards to be registered. However, the agency extended the deadline by six months to October 15, allowing more subscribers to carry out the exercise.

Now, once you know how to register a Safaricom line online, you can easily complete the procedure before the new deadline to avoid network service getting disconnected from your SIM card.

What’s Safaricom Online Sim Registration Service?

It’s an online procedure where Safaricom as a mobile operator collects certain information about their subscribers during SIM card registration and updates changes effected after that to the information.

Customers used to do the registration in Safaricom shops, and this can sometimes be stressful and time-wasting when they’ve to endure waiting for hours in a queue.

But today, subscribers don’t need to present themselves physically for the exercise any longer and can now register their SIM cards online right in the comfort of their homes.

Safaricom launched its online SIM card registration portal on April 15, 2022. The CA had directed all users of active SIM cards to be registered by April 15. However, it extended the deadline by six months to October 15.

This deadline extension, explained by the Communications Authority of Kenya, was necessary to help mobile operators meet their obligations and address any issues that may crop up related to the exercise.

The CA was making sure service providers follow the Kenya Information and Communications (SIM card registration) Regulations 2015. This legislation requires all operators in Kenya to collect certain information about their customers during SIM registration and update changes made after that to the information.

There are various issues pertaining to the exercise, which the online service is meant to address.

These include ways to get across to subscribers in rural areas and other remote parts of the country, how to take care of the needs of customers in the diaspora and ways to provide the service to vulnerable customers that may not be able to present themselves physically for SIM card registration.

Let’s show you how to update your SIM Card online.

How to Register Safaricom Line Online

• Using your preferred browser, open https://safaricom.com/account/kyc-upload.
• Enter your phone number.
• Enter the one-time password (OTP) you will receive via SMS.
• Upload the front and back images of your ID.
• Complete and submit.

As you can see, this procedure is straightforward and should only last a few minutes. Ensure your phone numbers shown on the screen are correct.

If you don’t see a phone number that should be on the list, contact Safaricom or visit their shop nearest to you and lodge a complaint. To report a phone number on the list that doesn’t belong to you, dial *106# on your mobile phone.

We hope this section addresses your query, How do I register a Safaricom SIM card online?

How to Register and Activate a New Account

Here are the steps to register a new account with the service provider and activate it:

• Go to our web self-service portal https://domains.safaricom.co.ke/clientarea.php
• Click on the REGISTER
• Input your Personal Details, Billing Information, and Password
• First Name
• Last Name
• Email Address
• Identification Number
• ID Document Type
• Password; Confirm Password
• Address: O. Box, City, State, Post Code, Country
• Phone Number/Mobile Number
• Check the ‘Accept the Terms of Service’ box to accept the terms and conditions.
• Click on Register to activate your new account.
• You will receive an email notification with the details of your new active account

Once you complete this process, you can now start making and receiving calls with your new SIM card.

Final Thoughts

By learning how to register the Safaricom line online, you can ensure your phone number isn’t disconnected from service in October.

The mobile operator launched online registration for its subscribers on April 15. With the initiative, you won’t have to queue for long hours for the exercise in Safaricom shops.

Initially, the Communications Authority of Kenya had set the deadline of April 15 for all active SIM cards to be registered. But the regulatory body extended the deadline by six months to October 15 to allow service providers to meet their obligations.