FORM ONE SELECTIOIN AND ADMISSION FREQUENTLY ASKED QUESTIONS/ RECEIVED COMPLAINTS FROM THE PUBLIC
| SNo | Frequently Asked/Received complaints | Possible Causes | Solutions |
| 1 | Letter not available | ร Errors in the KNEC code
ย ย ย ร Failure to select the correct County or sub County where the learner sat KCPE ย ย ร Failure to apply the correct link based on the category of school where the learner was placed. ย ร Poor internet connectivity or low bandwidth ย ร System congestion |
ร Contact support Centre |
| via E-mail: | |||
| [email protected] | |||
| o.ke | |||
| ร Confirm the correct | |||
| County or Subcounty | |||
| from the KCPE results of | |||
| learner | |||
| ร Ensure that the correct | |||
| link is selected as per | |||
| category of school. | |||
| ย
ร Ensure enough bandwidth |
|||
| or internet connectivity | |||
| ร Try accessing system | |||
| during off peak hours |
| 2 | Learner placed in a school that he/she never chose | Learners are placed based on Merit, choice and availability of vacancy | |
| ย
ร There was no vacancy in the school of choice |
ร Encourage learner to report to the school where they were placed or submit request in
preferred school |
||
| ร Some learners fail to select any school | ย
ย ร Confirm the choices first โ this can be done at the primary school |
||
| ร Some learners allege that they didnโt chose the school while they actually did. | |||
| 3 | Request to change school | ร Distance of school from home, especially for disabled parents
ร Medical conditions ร Individual preference |
Place request in school of preferred choice |
| 4 | Wrong Gender placement | ร Error emanating at the point of KCPE
registration at the school. |
ร Refer to the CDE
ร Primary School to initiate correction of the anomaly by writing to KNEC |
| 5 | Placement in a sub county school away from learnerโs own home county. | ร Change of location by the parent
ร Wrong choice by learner |
Refer to the SCDE |
| 6 | Special Need Education (SNE) learner placed in SNE school that doesnโt match the disability or placed in
non-integrated school |
ร Wrong choice by learner
ร Wrong coding of disability |
Refer to Director, Special Needs Education |
| 7 | Placement of a learner from a regular school to SNE school. | Wrong choice by learner | Refer to CDE |
| 8 | Twins placed in different schools against their expectations. | They system treats them as individuals | Parent to place request in preferred school. |
| 9 | Learners with lower marks placed in preferred school as opposed to the ones with higher marks while both were in the same school | ร Merit ร Choice ร Quotas
ร Affirmative action |
Encourage learner to report to the school where they were placed or submit request in preferred school |
| 10 | Request for sponsorship. | Lack of awareness on the various Government, non-government bodies, private institutions that offer scholarships | Refer to various institutions that offer sponsorship e.g. Elimu Scholarship, Jomo Kenyatta Foundation, Wings to Fly, NGCDF, KCB,Cooperative bank, County Governments etc |
| 11 | Downloading joining instructions is tantamount to acceptance of joining that school and effectively locks out one from changing schools. | Lack of information | This is a misconception. |
