GENERAL MANAGER (SOCIAL SECURITY)

Reporting to the Managing Trustee, the General Manager (Social Security) will be expected to provide strategic direction and policy guidance on all matters relating to Social Security. He/She will oversee the operations of the Registration & Compliance, Benefits, Member Records and Marketing & Customer Experience functions of the Fund ensuring the availability of required knowledge, skills and tools within the departments so that assigned managers are able to deliver on their roles by developing and managing the Human and other resources effectively.

KEY RESPONSIBILITIES:

• Formulate and ensure implementation of leading social security administration strategies that will drive up member registration and improve collections;
• Provide input into development of the Fund’s strategy, including any action plans and budgets;
• Set departmental goals and providing necessary direction within the Division;
• Keep abreast of local and global leading practices and trends and making recommendations to the Managing Trustee/CEO and departmental heads on how this impacts the Fund;
• Develop and implement strategies that will ensure that ensure that the Fund’s social security offerings are in line with member requirements and drive the growth of member registration through-out the country;
• Lead the development of the Fund’s member registration and contribution guidelines, policies and direct implementation of the same, ensuring that they are in line with relevant legal and statutory guidelines and best practices;
• Drive the identification of risks inherent in social security operations and articulate mitigating steps for addressing them in conjunction with the Risk Management
• Ooversee the preparation of periodic reports on member registration and contribution collections;
• Oversee the maintenance and management of information including membership, contribution and benefits databases;
• Ensure the implementation of efficient data and records management systems that will guarantee the integrity of data and information resources;
• Ensure effective management of the interfaces connecting head office operations, regional offices and branches; and
• Establish policies, systems and processes to ensure the effective processing and payment of benefits;

JOB REQUIREMENTS /SPECIFICATIONS:

• Master’s Degree in Actuarial Science, Social Sciences, Business Administration, Law, Public Relations, Marketing or its equivalent from a recognized Institution;
• Bachelor’s Degree in Actuarial Science, Social Science or Business Administration or Law or Public Relations or Marketing or its equivalent from a recognized Institution;
• At least twelve (12) years’ relevant cumulative work experience with five (5) at a senior management position;

• Membership to a relevant and accredited professional body and in good standing;
• Leadership Course from a recognized institution or a Certificate in Corporate Governance;
• Proficiency in computer applications; and
• Fulfilled requirements of Chapter 6 of the

COMPETENCIES:

• Good understanding of pension scheme related regulations;
• Good understanding of financial markets and economic indicators;
• Experience with policy development and formulation;
• Good understanding of operations management, retail direct marketing tactics, within the financial services sector;
• Strong expertise in strategic management, project planning and budgeting, resource management, strategy implementation as well as monitoring and evaluation;
• Ability to drive execution by clarifying objectives and allocating resources effectively;
• Risk awareness and focus;
• Analytical and problem-solving skills;
• Strong leadership and people management skills;
• Ability to effectively manage multiple stakeholders;
• Strong business acumen;
• Strong interpersonal skills, including ability to build alliances and relationships with the right level of sensitivity to diversity;
• Strong communication and presentation skills;
• Strong persuasion and negotiation skills;
• Must be self-driven, highly organized, and able to work well with people at all levels within the organization;
• Good customer relationship management skills; and
• Tact and

Member Registration

Member Registration

MANAGER, RISK MANAGEMENT

Reporting to the General Manager (Strategy, Research and Risk), he/she will be responsible for ensuring efficiency in all the areas of operations, management of risk and the development of risk management framework, designing, implementing, evaluating and reporting on the internal controls within the fund.

KEY RESPONSIBILITIES:

• Develop Risk Management tools, practices, and policies to analyze and report on risks, and to manage risks according to an integrated risk management framework;
• Ensure the organization’s risk management policies and strategies are in compliance with applicable regulations, rating agency standards, and strategic imperatives of the organization;
• Establish the Risk Management architecture for the Fund;
• Oversee or monitors all operational risk management activities of the organization;
• Monitor and analyses risks within the Fund’s business units and reports on these risks to the Board;
• Coordinate activities of forensic investigations in the Fund;
• Develop the annual risk and compliance plan and present the same to the audit risk and compliance committee for approval;
• Review and discuss the  annual risk plan  implementation strategy with the risk management team; and
• Review and approve the risk assessment plan and review the progress of risk assessment assignments;

JOB REQUIREMENTS/SPECIFICATIONS:

• Master’s Degree in Finance, Economics, Statistics, Actuarial Science, Project Management, Business Administration or any other relevant qualification from a recognized institution;
• Bachelor’s Degree in Finance, Economics, Statistics, Actuarial Science, Project Management, Business Administration or any other relevant qualification from a recognized institution;
• Professional qualification such as CIA, CISA, ACCA, CPA (K), CRMA, PRM, FSA, CERA or equivalent from a recognized institution;
• At least ten (10) years’ work experience, five (5) of which should be in a senior management position;
• Membership to a relevant and accredited professional body such as ICPAK, IIA, ISACA, SoA, IFoA, ACCA, TASK or any other relevant qualification and in good standing;
• Leadership Course from a recognized institution or a Certificate in Corporate Governance;
• Proficiency in computer applications; and
• Fulfilled the requirements of Chapter 6 of the

COMPETENCIES:

• Integrity;
• Attention to details;
• Interpersonal skills;
• Good report writing skills;
• Communication skills;
• Strategic thinking;
• Critical thinking and analytical skills; and
• Ability to work through team

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Contact Us

NSSF BRANCHES IN KENYA

NAIROBI REGION

BRANCH TEL P.O BOX
Hill Branch – Social Security House, Grd Flr, Block C 020-2729911 45969 – 00100
City Centre – Bruce House, 5th Flr. 020-2228276 50397
Westlands – Woodvale Grove Centre, 1st & 2nd Flr. 020-4444109 66575
Kiambu – Mapa House, 2nd Flr. 066-2022150 713
Industrial Area – Simco Plaza 2nd & 3rd Flr. 020-554883 30451
Donholm – East Gate Mall, Grd Flr. 0786-998818 1385-00515
Ongata Rongai – Masaai Mall, 2nd floor 045-3123112, 0731032088 665-00511

Central/Eastern Region Branches

Branch and Location Phone No. P.O. Box
Nyeri – Sohan Plaza 1st Floor, Mezz. 061-2032103 308
Nanyuki – Silver Plaza – Ground Floor. 062-31659 226
Muranga – Kirpal Singh Bld. Ground Floor. 060-2030313 168
Kerugoya – Bingwa Sacco Building Mezzanine Floor. 060-21551 600
Nyahururu – Ngumo House – Sharp Road Ground Floor 065-2032943 148-00300
Thika – Thika House,Ground Floor 067-22279 844
Maralal – Saidia Hse, Ground Floor – 065-62047
Meru – Ncheege Plaza, 1st Floor 064-32912 1128
Embu – Emporium building. Ground Floor 068-31260 316
Machakos – KCB Building, 4th Flr. 044-21812 525
Mwingi – LDP Buliding Mwingi, Garrisa Road 044-822339 432-90400
Makueni – Double Kay Plaza 2nd Floor 044-33349 306
Kitui – Muli Mall, Ground Floor 044-4422239 641

Coast/North Eastern Region Branches

Branch and Location Phone No. P.O. Box
Mombasa – Social Sec. Hse. Grd Flr & 5th Flr. 041-2223419 90490
Ukunda – Tio Sigma Plaza Grd/Mezza Flr. 042-2130003 1076
Malindi – Al Noor Plaza. 1st Flr. 042-2130003 290
Voi – Haji Plaza 3rd Flr. 043-2030129 127
Lamu – Harambee Street.Opp.Maharus Hotel 0737-408527 389
Wajir – Wajir Plaza Grd Flr. Opp D.C’s office 046-421704 –
Garissa – Jehan Centre Grd Floor 055-22270 109-50400
Mtwapa 046-2102110 378

Rift Valley Region Branches

Branch and Location Phone No. P.O. Box
Kericho – Sinabet Towers 2nd Floor 052-31349; 0737 409 470 586, 052
Naivasha – Wagi House, Ground Floor 050-2020146; 0737 409 437 361, 20117
Narok – Maa Towers, 2nd Floor 050-22062; 0737 409 439 443, 20500
Sotik – Bureti T.G Sacco Building, Ground Floor 0737 409 413 947, 052
Kapsabet – AFC Building, Ground Floor 053-5252113; 0735 888 887 1122, 30300
Kabarnet – Town Hall, 1st Floor 053-22162, Fax: 053-21093 14, 053
Nakuru – Polo Centre, Ground Floor 051-2210952/3; 0737 633 903 1510, 20100
Kitale – Ambwere Plaza, Ground Floor 054-30429; 0737 409 463 49, 054
Nandi Hills – Atlanta Plaza, Ground Floor 053-643189; 0737 408 423 207, 053
Lodwar – D.D.O Offices, Ground Floor 054-210780 106
Eldoret – Uganda Road; Kiptagich House, 6th Floor 053-2061476; 2062284; 2061708 1120, 30100
Molo 214, 20106

Western/Nyanza Region Branches

Branch and Location Phone No. P.O. Box
Kisumu – Al Imran Plaza, 3rd Floor 057-2024338 1037-40100
Kisii – Magson Plaza, 1st Floor 058-30206 898-40200
Siaya – Mwalimu Plaza, Ground Floor 057-321747 1169-40600
Homa Bay – Luore Plaza, 1st Floor 059-22063 167-40300
Kakamega – Ambwere Complex, 2nd Floor 056-30428 833-50100
Bungoma – Catholic Parish Building, Ground Floor 055-30123 572-50200
Busia – Rasto Park Sky Plaza, Ground Floor 055-22270 109-50400

Huduma Centres With NSSF Offices, Desks

A list of huduma centres and the NSSF branches responsible incase of an inquiry