How Insurance Works
Have you ever thought about taking an insurance policy but been defeated how to go about it? So how exactly does insurance work? The information below provided by the Association of Kenya Insurers, AKI, can go a long way in trying to help you understand what exactly insurance is;
Insurance cannot prevent something bad from happening. But it helps us recover financially if something does happen to something we value.
When you buy insurance, you pay a premium. This premium joins a pool of premiums from other policy holders. The money from this pool is what is used to pay you if the insured event occurs and you claim from the insurance company. The risk is therefore spread among a large group of people.
Insurance Companies also need insurance to be able to cover the risks they have insured, this is called Re-Insurance.
Once a claim is lodged, depending on the type of policy you took, the insurance company will come in and assist through rebuilding/repairing, replacing, providing cash settlement or any other form of compensation as per policy agreement.
There are essentially four types of insurance, namely: Car Insurance, Home Insurance, Travel Insurance and Funeral Insurance.
If your insurer does not pay your claim and you are unhappy with their decision, you can contact the Insurance Regulatory Authority via [email protected] or toll free number 0800724499
Insurance Companies in Kenya
Below is a list of Insurance Companies operating in Kenya as provided by the Association of Kenya Insurers, AKI:

AAR Insurance Company Ltd
George Williamson House, 2nd Floor,
2nd Floor, 4th Ngong Avenue
Email: [email protected]
Website: www.aar-insurance.com/ke

Allianz Insurance Company of Kenya
4th Floor, Cavendish Block-14 Riverside Drive
Email: [email protected]
Website: www.allianz-africa.com

Africa Merchant Assurance Co.Ltd
2nd Floor, Trans-National Plaza,
Mama Ngina Street,
Email: [email protected]
Website: www.amaco.co.ke

AIG Kenya Insurance Company Ltd
AIG House, Eden Square Complex, Chiromo Road,
Email: [email protected]
Website: www.aig.co.ke

APA Insurance Company Ltd
&
APA Life Insurance Company Ltd
Apollo Centre, Westlands
Email: [email protected]
Website: www.apainsure.org

Barclays Life Assurance Kenya Ltd
PO Box 30120 – 00100 Nairobi
Barclays Westend Building, Off Waiyaki Way
Email: [email protected]
Website: https://www.barclays.co.ke/corporate/insurance/

Britam General Insurance Company
&
Britam Life Assurance InsuranceCompany
Britam Centre,
Mara/Ragati Road,Upperhill
P.O. Box 30375-00100 Nairobi
Email: [email protected]
Website: www.britam.com

Capex Life Assurance Ltd
7th Floor, Galana Plaza, Wind D Suite 01, Galana Rd, off Argwings Khodek
6th Floor Avenue Office Suites, Ngong Road
Emil: [email protected]
Website: www.capexlifeassurance.co.ke

CIC General Insurance Company
&
CIC Life Assurance Company
CIC PLAZA, Mara Road, Upper Hill.
Email: [email protected]
Website: www.cic.co.ke

Corporate Insurance Company Ltd
13th Flr, International Life House
P.O. Box 34172-00100 Nairobi
Email: [email protected]
Website: https://www.corporate-insurance.co.ke

Direct Line Assurance Company Ltd
17th Floor, Hazina Towers, Monrovia Street,
Email: [email protected]
Website: https://www.directline.co.ke

Fidelity Shield Insurance Company
Equatorial Fidelity Centre, 5th Floor, Waridi Lane,
Off Waiyaki Way, Westlands.
P.O.Box 47435, 00100 Nairobi, GPO Kenya.
E-mail:[email protected]
Website: www.fidelityshield.com

First Assurance Company Ltd
First Assurance House, Gitanga Rd, Box 30064-00100 Nairobi
Email: [email protected]
Website: www.firstassurance.co.ke

GA Kenya Insurance Company Ltd
GA House, Ralph Bunche Rd,
Email: [email protected]
Website: www.gakenya.com

Geminia Insurance Company Ltd
6th Floor, Geminia Plaza Upper Hill
Email: [email protected]
Website: www.geminia.co.ke

Heritage Insurance Company Ltd
(A member of Liberty)
Liberty House, Mamlaka Road
Email: [email protected]
Website: www.heritage.co.ke

ICEA LION General Insurance Company
&
ICEA LION Life Assurance Company
ICEA Building, Kenyatta Avenue
Email: [email protected]
Website: www.icealion.com

Intra Africa Assurance Company Ltd
Williamson House, 4th Ngong Avenue
P.O. Box 43241-00100 Nairobi
Email: [email protected]
Website: www.intraafrica.co.ke

Invesco Assurance Company Ltd
3rd floor Bishop Magua Centre, Ngong Road
Email: [email protected]
Website: www.invescoassurance.co.ke

Jubilee Insurance Company Ltd
Jubilee Insurance House, Mama Ngina Street
Email: [email protected]
Website: www.jubileeinsurance.com/ke/

Kenindia Assurance Company Ltd
Kenindia House, Loita Street
Email: [email protected]
Website: www.kenindia.com

Kenya Orient Insurance Company Ltd
&
Kenya Orient Life Assurance Ltd
Capitol Hill Towers, 6th Floor
Cathedral Road, Nairobi
Email: [email protected]
Website: www.korient.co.ke

Kenyan Alliance Insurance Company
Chester House, Koinange Street
Email: [email protected]
Website: www.kenyanalliance.com

Liberty Life Assurance Company Ltd
Liberty House, Processional Way.
P.O. Box 30364-00100, Nairobi, Kenya.
Email: [email protected]
Website: www.libertylife.co.ke

Madison Insurance Company Ltd
Madison Insurance House, Upper Hill Road
Email: [email protected]
Website: www.madison.co.ke

Mayfair Insurance Company Ltd
Mayfair Centre, Ralph Bunche Road
Email: [email protected]
Website : www.mayfair.co.ke

Metropolitan Canon Life Insurance Company Ltd
&
Canon Assurance Ltd
Gateway Business Park, Block D,
Mombasa Road
Email: [email protected]
Website: https://metcannon.co.ke

The Monarch Insurance Company Ltd
664 Ole Nguruone Avenue, off James Gichuru Road, Lavington
Email: [email protected]
Website: www.monarchinsurance.co.ke

Occidental Insurance Company Ltd
7th Floor, Crescent Business Centre -Cresent Road,
Parklands, Opposite M.P Shah Hospital
Email: [email protected]
Website: www.occidental-ins.com

PACIS Insurance Company Ltd
Centenary House, 2nd Floor
Off Ring Road, Westlands
Email: [email protected]
Website: www.paciskenya.com

PMUA Kenya
The Mirage, Tower 1, 7th Floor,
Chiromo Road
Email: [email protected]
Website:

Pioneer Life Assurance Company Ltd
&
Pioneer Life Assurance Company Ltd
Pioneer House, Moi Avenue
Email: [email protected]
Website: www.pioneerassurance.co.ke

Prudential Assurance Company
5thNgong Avenue Office Suites,5th
Ngong Avenue off Ngong Road
Email: [email protected]
Website: www.prudentiallife.co.ke

Resolution Insurance
Parkfield Place, Muthangari Drive,
off Waiyaki Way, Westlands
Email: [email protected]
Website: www.resolution.co.ke

Saham Assurance Company
Ecobank Towers, Muindi Mbingu
Email: [email protected]
Website www.sahamassurance.co.ke

Sanlam General Insurance (formerly Gateway Insurance)
&
Sanlam Life Insurance (Formerly Pan Africa Life Insurance)
Pan Africa Life House, Kenyatta Avenue
Email: [email protected]
Website: https://www.sanlam.com/kenya

Takaful Insurance of Africa Ltd
CIC Plaza, Mara Road
Email: [email protected]
Website: www.takafulafrica.com

Tausi Assurance Company Ltd
Tausi Court, Tausi Road, Off Muthithi Rd
Email: [email protected]
Website: www.tausiassurance.com

Trident Insurance Company Ltd
1st Floor, Capitol Hill Towers, Cathedral Road
Email: [email protected]
Website: www.trident.co.ke

UAP Old Mutual Life Insurance Company Ltd
Old Mutual Building, Upper Hill
&
UAP Life Assurance Company Ltd
&
UAP General Insurance Company Ltd
Bishop Gardens Towers, Bishops Road, off Ngong Road
Email: [email protected]
Website: www.uap-group.com

Xplico Insurance Company
Park Place, 2nd Avenue, 5th Floor,
Parklands, Off Limuru Road
Email: [email protected]
Website: https://www.xplicoinsurance.co.ke