Your complete guide to NSSF Kenya services, contributions, portal, Website, benefits and how to register and get your benefits

The National Social Security Fund, NSSF, is a friendly service organization which exists for the public good. It offers social protection to all Kenyan workers. NSSF provides social security protection to workers in the formal and informal sectors. It registers members, receive their contributions, manage funds of the scheme, process and ultimately pay out benefits to eligible members or dependents.

This is a Pension Scheme to which every Kenyan with an income shall contribute a percentage of his/her gross earnings so as to be guaranteed basic compensation in case of permanent disability, basic assistance to needy defendants in case of death and a monthly life pension upon retirement.

Membership

There are two types of NHIF members; Those in employment and voluntary ones.

How to Register as a member: In Employment

If you are in employment, all you need is to visit any NSSF Office closest to you with:

New NSSF Monthly contributions per month

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Your original National Identity Card (ID Card), Alien Card or Passport and a copy of it
An introduction letter from your employer (view sample)

We will record your details and register you. You will then be issued with an NSSF membership card. Your employer will require the NSSF Number on your card to enable them to make contributions to your account.

You can also top-up your contributions at any time through MPESA. Click here to know how to contribute through MPESA

How to Register as a member: Voluntary

If you are in self employment, all you need is to visit any NSSF Office closest to you with:

Your original National Identity Card (ID Card), Alien Card or Passport and a copy of it
You will then pay a minimum amount of Ksh 200, as an initial contribution to activate your card

We will record your details and register you. You will then be issued with an NSSF membership card. You can then start contributing to your account at your nearest NSSF branch or through MPESA. Click here to know how to contribute through MPESA

You may choose to begin your registration process through our online portal by clicking on the button below:

Member Self Service Links

Here are links to NSSF members’ service portals:

NSSF Contacts

In case of any inquiries please contact the NSSF via any of the following media:

National Social Security Fund (HQ) – P.O. Box 30599 – 00100, Nairobi, Kenya
Main Line: (020) 2729911, 2710552
Toll Free: 0800 2212744
Cell Phone: 0709 583 000, 0730 882 000
ISDN: 2832000
Fax: (020) 2727882, 2722013, 2711615
Email: [email protected]
Website: www.nssf.or.ke

NSSF EMPLOYERS REGISTRATION PROCESS

How to Register as an employer: Company or Business

To register your business/company, simply download the registration form below, fill it and drop it off at your nearest NSSF office. Please ensure that you attach the following documents:

Certificate of Incorporation
Registration of Business Names
Trading License

You could also start the online registration process by clicking on the link below.

How to Register as an employer: Individual

If you are an individual and you wish to register as an employer, simply download the registration form below, fill it and drop it off at your nearest NSSF office. You could also start the online registration process by clicking on the link below

Please attach a copy of your National Identity Card, Passport or Alien ID

Employer Information

Employers registered with NSSF are requested to:

Submit their returns data electronically – No returns on portable media (Flash disks, CD’s) will be accepted.
Pay contributions for each month before the 15th day of the ensuing month. Please remember that payment made after the 15th day of the ensuing month attracts interest.
Ensure that all your employees are registered and contributions paid on their behalf. There should be no discrimination, on account of referring to some employees as casual or permanent.
Do not use contributions deducted on behalf of employees as a new investment in your business.
Feel free to Contact NSSF for more information or for any query.

Here are links to the most important news portals:

NSSF BENEFITS TO MEMBERS.

NSSF members enjoy a wide array of benefits. This section will help you find information on benefits and grants that you may be eligible for as a member (or relative of a deceased member) of NSSF. It will also provide you with the information you need on how to apply for the benefits and grants to which you are entitled.

Anyone wishing to apply for benefits/grants should first carefully review the information provided regarding eligibility criteria and application requirements for the benefit/grant for which he/she is applying.

Thereafter, the member/claimant should complete the relevant application form and submit it (in person) to his/her nearest branch office. Applications forms are available online and in all NSSF branch offices.

List of NSSF Benefits Offered:

1). Age/Retirement Benefit

Eligibility: Members are eligible for this benefit when they reach the age of 55 years, or when they ultimately retire from regular paid employment.

How to apply: Visit your nearest NSSF office with:

A certified copy of your retirement letter OR certificate of service OR termination letter
Your NSSF Card and
Your National Identity Card.

You will be advised thereafter on the steps you will follow to complete your benefit application.

2). Withdrawal Benefit

Eligibility: Members are eligible for this benefit if they are at least 50 years of age and they have retired from regular paid employment. A member would opt to apply for this benefit (over the age/retirement benefit) if they retire before attaining 55 years of age.

How to apply: Visit your nearest NSSF office with:

A certified copy of your retirement letter OR certificate of service OR termination letter
Your NSSF Card and
Your National Identity Card.

You will be advised thereafter on the steps you will follow to complete your benefit application.

3). Survivors Benefit

This benefit is paid to: This benefit is payable to the survivor(s)/dependant(s) relative(s) of a deceased member. The dependant relatives qualify for this benefit in the following order:

The husband/wife of the deceased member.
All children irrespective of age or gender (if the husband/wife of the deceased member is also deceased, or if the deceased member was a single parent).
The parents of the deceased (if the deceased member was not married and had no children)
Sisters/brothers of the deceased (if the deceased was single, had no children, and both parents are deceased)
The guardian to the children of the deceased member (where both the parents are deceased and all the deceased members’ children are minors)
An applicant who has letters of administration (where all dependants are exhausted)

How to apply:

Complete the Application for Survivor’s Benefit Form
Get your local administration (i.e., the administration in your home district) to endorse form SF/BN/SB/002A of your application
Submit the completed application form + the required documents (in person) to your nearest NSSF office

Required documents/ Standard processing requirements:

Deceased members’ original membership card
Photocopy of the deceased members National Identity Card
Original death certificate of the member and any beneficiary who is deceased
Certified copy of the marriage certificate or other evidence of marriage in case the deceased was married

4). Invalidity Benefit

This benefit is paid to:

Members who are certified to be permanently incapable of working because of physical or mental disability.
Members who are at least 50 years of age and suffer from a partial incapacity of a permanent nature that prevents them from undertaking employment.

How to apply:

Complete an Application for Invalidity Benefit Form
The application form should be endorsed by a qualified doctor at the hospital/clinic you attend(ed)
Submit the completed application form + the required documents (in person) to your nearest NSSF office.

Required documents/ Standard processing requirements:

A certified copy retirement (on medical grounds) letter
Medical/treatment records from the hospital you attend(ed)
Bank account number and bank name and address
A certified copy of your retirement letter OR certificate of service OR termination letter

* NOTE: You will be examined for confirmation of your invalidity by the Fund’s appointed doctor after completion and submission of the form.

5). Emigration Benefit

This Benefit is paid to:

Members emigrating from Kenya to a country which is not a member of the East African Community, without the intention of returning to reside in Kenya.