Top ten best Kenyan government services online: The E-Citizen, HELB, KRA and other services on your mobile phone

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The eCitizen mobile App and other government services online

The advent of mobile phone Apps has made it easier for Citizens to access a wide range of government services online. The Apps available on play store enable Kenyans, other Citizens, from any part of the country and in the diaspora to get quick government services by a click of a button. Here are the top 10 must have Apps:

A). eServicesKe (eCitizen Kenya)- eCitizen Kenya

Its features include:

1). E-services

Kenyan Citizens and Foreign Residents can now apply for Government to Citizen (G2C) services and pay via mobile money, debit Cards and eCitizen agents.

2). Electronic Foreign Nationals Services (eFNS)

The Republic of Kenya electronic Foreign Nationals Services (eFNS) portal for the Department of Immigration Services under the Ministry of Interior and Coordination of National Government. Apply for your Pass, Permit, Alien card, Permanent Residence or Kenya Citizenship and pay using cards and/or mobile money.

3). PPB Online Services Portal

Pharmacy and Poisons Board Kenya Online Services portal

4). NHIF Self Service Portal

You can use NHIF self service with either an individual account or JamboPay e-Wallet. To create your individual account you will need your NHIF Number, a valid email address and a working phone number. Create a Jambopay eWallet account. You need a valid phone number,email address and ID Number. These account details can be used to log self service portal.

B). Huduma Kenya Huduma Life App

The Huduma Life App is a comprehensive application by the Government of Kenya that provides a bouquet of Government and Private Sector services to all citizens.

The feature sets include:
1). Government Services and information
2). Connecting with the Huduma Kenya Programme
3). Emergency Contact Services

C). iTAX

Kenya Revenue Authority (KRA) has introduced the iTax Mobile App; a software application designed to run on the Android platform to enable ease of access to tax services leveraging on the fast growing mobile industry in Kenya.

The mobile app in its first phase will enable you facilitate any of the following tax transactions:
• Filing of NIL returns for all tax obligations: VAT, Pay as You Earn (PAYE), Income Tax Company (IT2C), Income Tax Partnership (IT2P), Income Tax Individual (IT1), Monthly Rental Income (MRI) return, Turnover Tax and Excise return.
• Payment registration for Monthly Rental Income (MRI) return. The generated payment registration number (PRN) may be used to facilitate tax payments in any of the agent commercial banks in Kenya or via mobile service providers (M-Pesa, Airtel).

D). NHIF Mobile

Make your National Hospital Insurance Fund, NHIF, contributions easily and conveniently from your Android device.

You can now make NHIF contributions easily and conveniently using the NHIF Mobile App and Jambopay Wallet.

It is very simple:

1). Register for a Jambopay Wallet (if you have one proceed to Login with your Phone Number and PIN).
2). Top Up your wallet via MPESA PayBill Number 823263 and your phone number as Business Number.
3). Add your NHIF Membership Account to the app.
4). Contribute the amount of money you want to your NHIF Account.

It is free and simple!


Get the Higher Education Loans Board, HELB, services by using this App.

F). SGR Kenya

Apply for kenya Standard Gauge Railway, SGR, online services Chapchap.

Kenyan Citizens and Foreign Residents can now apply for SGR tickets and pay via mobile money, debit Cards and metickets agents.ecitizen kenya.

SGR kenya android app is designed to make your travel experience smoother.


Passengers can book tickets thirty (30) days in advance and a return ticket as long as it is within the thirty (30) days window period
Group bookings (over 20 pax) must be made thirty two (32) days days to the date of travel.
The USSD payment solution is available 24/7.
One can book upto a maximum of ten (10) persons per transaction with the USSD payment solution.

Kenya Railways has provided bus/connect services to and from the Mombasa and Nairobi Termini. In Nairobi, catch the commuter train from the CBD railway station at 6:10 am; and in Mombasa catch the connect bus from the old railway station along Mijikenda Road at 6:00 am. The same services are available upon arrival to both destinations
In Mombasa, boarding is at the Mombasa Terminus in Miritini; customers are picked up at the old Mombasa Railways station and transported to the Terminus by buses. The same buses will transport customers on arrival from the Mombasa Terminus to Mombasa CBD.
The cost is Ksh. 100
In Nairobi, connect services are offered by the Commuter Train and City shuttle buses at the CBD railway station. The Commuter train will pick up customers at 06:10am and transport them to the Nairobi Terminus in Syokimau area at Ksh. 50


Weight: Not exceeding 30 kilograms

Size: Should not measure more than 1.6 metres in height, width and depth

G). Madaraka Express

Manage your travelling and booking using Madaraka Express.

Madaraka Express is the Standard Gauge Railway services officially opened by Kenya’s 4th President on 31st May 2017. The train operates between the capital city Nairobi and Mombasa on a daily basis. The train services are divided into Express and Inter county trains.

1). Book seats and check ticket status. This app facilitates Graphical User Interface (GUI) for the official Kenya Railway’s *639# USSD platform. Booking via Web is also facilitated courtesy of

2). Check the train schedule, arrival and departure for all the stations from Nairobi to Mombasa.

3). Fare Price calculator. Calculate the fare price using From-Destination criteria.

4). Track Journey. Receive notifications for station stops. This feature is still in BETA phase, therefore, it might not work as expected.

H). NSSF Mobile

The National Social Services Fund, NSSF, mobile application for Employer and Member functions.

You will be able to do the following via the app:


  • Upload employees
  • Verify employees
  • Create returns
  • Pay for returns
  • Pay for outstanding returns


  • Member Registration
  • View member statement
  • Pay voluntary contribution

I). My Power- Kenya Power Self Care

J). National Transport and Safety Authority, NTSA

This App enables you to check and pay for electricity bills.

Welcome to the NTSA SELF-SERVICE APP. Using the app, you can now be able to perform all the enquiries regarding the validity of various compliances status in the transport sector.

1) You can check the Inspection status of your motor vehicle.
2) You can check the status of your Driving Licence.
3) You can check your Road Service and Licencing status.
4) You can check the status of your Sacco Licence
5) You can check the Status of the PSV Licencing.
6) You can check the status of vehicle’s night travel licence.