The Teachers Service Commission, TSC, has issued a new circular and procedure on Validation of Data on the TPAY System.

TSC is committed to Improve its service delivery through automation of its processes. To operationalize this, the Commission issued Circular 2/2021 dated 15th February 2021, Upscaling of Online Services for Teachers, which provided guidelines on automation of services.

HOW TO UPDATE T-PAY PROFILE ONLINE

In order to enhance the security of teachers’ information and in line with the Data Protection Act 2019, the Commission requires all teachers to update their TPAY profile in the following manner:

i. Access the payslip page through the TSC website and log into TPAY

ii. Upload a passport photo clearly showing the face, without glasses or head-covered,

iii. Enter and verify current mobile numbers,

iv. Once you enter the mobile number and OTP (One Time Password) will be sent to your mobile number,

v. Input the OTP to validate the mobile number,

vi. Click on the validate tab to verily that it is the correct moble number, NB: Only a valid code will be accepted and once verified the number cannot be changed. The mobile number will be used during loan application and approvals.

vii. Enter and verify official email issued by the Commission e.g xyz@mwalimu.tsc.go.ke

NB: A One-Time-Password (OTP) code will be sent to the email provided. Only a valid code will be accepted to verify the email. The email will be used during loan application and approvals.

viii. Click on the validate tab to verify the email.

In this regard, heads of Institution are required to:

A. Verify and approve the profile of teachers under their supervision within 30 days from the date of this circular.

B. Have their profiles verified and approved by the Sub-County Directors(for head teachers of primary institution) and County Directors (for heads of post primary institutions) respectively. This should be done within 30 days from the date of this circular.

Heads of Institution who will not have validated the particulars of teachers under their supervision within the stipulated time will not be able to access their TPAY accounts.

The TPAY validation exercise takes effect from 9 June, 2022 and will close on 15 July 2022.

For assistance, teachers may seek help on the verification through the following address; tpayverificaton@sc,go.ke or TSC County Offices.

County Directors and Sub County Directors are directed to ensure that the contents of this circular are disseminated to all teachers serving under their respective Jurisdictions.

TEACHERS SERVICE COMMISSION

 TPAY SYSTEM USER MANUAL

USER PROFILE VALIDATION

STAFF PORTAL

Background

The Commission has been in the process of enhancing security features of its various systems.

Among them is the TPAY system that handles Teachers and Secretariat Pay slips, P9 statements, Control sheets, Third Party transactions, application and approval of Loans process.

Users of the system have faced security challenges in the past where fraudsters have used details of legit users of the system to gain access into the system.

To curb this, the Commission has enhanced security by introducing a two level authentication process, where One Time Pin (OTP) is sent to the user’s registered phone number or Email to enable them log in.

Secondly, the user’s passport size photograph is to be updated in the TPAY user profile for purposes of identification.

This feature comes in handy as it shall assist the financial institutions in physical identification of the applicants on financial services as legitimate users and owners of the TPAY accounts.

STEP BY STEP TPAY GUIDE 

1. Access the TSC Tpay system by using the link; T-Pay – Teachers Service Commission.

2. Kindly capture your credentials, and enter the sum of the numbers provided. This is a security feature that eradicates the possibility of a robot logging in your system.

3. A “CAPTCHA” is a turing test to tell human and bots apart. It is easy for humans to solve, but hard for “bots” and other malicious software to figure out.

4. For you to reset the password, click on ‘Forgot your password’ button

5. Enter your TSC number and click on Reset Password Button. An OTP will be sent to your mobile phone

6. Enter the OTP code, enter new password, confirm the new password then click on Reset Password button.

7. If you enter a wrong OTP, an error message will pop

8. If you enter a correct OTP, a successful message will pop. You will need to proceed to login by capturing your TSC No. as your username, enter the new password, then click on login button

9. The system has locked you from accessing other services within it until you complete the profile update process.

10. To begin, click on the Update My Details tab.

11. Retrieve your OTP code from your phone and capture into the TPAY system.