Tag Archives: KPLC

The KPLC Power App, MyApp, free mobile download and how to use it

Summary:

The Kenya Power and Lighting Company, KPLC, App enables you to Query your bills or prepaid tokens. You can at the same time Interact with the Company’s customer care team.

The Kenya Power App allows you to access a wide array of services including bill enquiries, prepaid meter enquiries, power quality reports and interaction with the customer care team.

Key Features include:

Postpaid services

• Bill balance request
• E-bill registration
• Submission of meter readings
• Billing complaints & suggestions

Prepaid services

• Prepaid token purchase
• Last token inquiry
• Prepaid meter complaints & suggestions
Power quality reports
• Power failure reporting
• Outage maps
• Scheduled power interruptions
• Other power quality complaints and suggestions

If you are a KPLC electricity consumer, then this is a must have App as it not only brings convenience but also service flexibility.

The App is available free at Play store and only requires 27MB to download. Get your App today and enjoy KPLC services from your comfort zone.

Here are shots from the App’s user interface:

KPLC reviews electricity bill rates; here are the new retail electricity tariffs

The Energy Regulatory Commission (ERC) has reviewed, approved and published a new set of Retail Electricity Tariff to replace the Tariff Approved in August 2018

The revised tariff is affecting Domestic Customers and Small Commercial Customers only, (Other customer categories like Commercial and Industrial, Street Lighting are unaffected).

The new tariff is effective from 1st November 2018, for both Prepaid and Postpaid customers.

The revised tariff rates affect energy consumption charges only and do not affect taxes, levies, Fuel Cost Charges, Forex and Inflation adjustment.

For Domestic Consumers, the changes are as follows: –

a). The Domestic Consumer 1 (Lifeline Customers);
The consumption band has been adjusted from 0-10 Units to 0-100 units.
Energy charge has reduced from Shs. 12 per kWh to Shs. 10 per kWh for customers whose band was 0-10 units and from Shs. 15.8 per kWh to Shs. 10 per kWh for customers whose consumption was between 11-100 Units per month.

b). The Domestic Consumer 2 (Domestic Ordinary);
Consumption band has been set at ABOVE 100 units per month.
The energy rate applicable remains unchanged at Shs. 15.8 per kWh.

For Small Commercial, the existing category has been split into two as shown below. –

a). Small Commercial 1
i). Applicable to businesses classified as small commercial whose consumption is between 0-100 units per month.
ii). The energy rate has/been reduced from Shs. 15.6 per kWh to Shs. 10 per kWh.

b). Small Commercial 2
Applicable to businesses classified as Small Commercial whose consumption is between 101-15000 units per month;

i). Their charge rate has remained unchanged at Shs. 15.6 per kWh.

Both DC and SC customers are shifted from 1 to 2 if the average three months’ consumption including the current billing cycle is greater than the prescribed threshold.

Like in the August tariff, there is no graduated billing on consumption. A DC or SC customer will be charged at the same rate (receive same units for equal amount of money) irrespective of the time of vending within the same month.

The rates set are exclusive of the Monthly Pass-through costs, Taxes and Levies. The pass-through costs include Fuel Cost Charge, Forex Levy and Inflation adjustment, while the levies and tax include, VAT, ERC levy and Rural Electrification Program levy.

Also read;

Kenya Power’s ‘Wezesha Jamii’ programme hailed for uplifting schools’ structures in Kenya; See the details

In June this year (2018), the Kenya Power Company officially launched the ‘Wezesha Jamii ‘ programmes at City Primary School where the Managing Director and Chief Executive Officer, CEO,  Dr. Ken Tarus handed over a cheque of KShs.1.7 million to the institution. The money was meant to finance construction of a play field for children with special needs at a cost of KShs.1.5 million and equipping a vocational training car wash for the Autism Unit hosted by the school at a cost of KShs.200,000. The programmes dubbed ‘Wezesha Jamii’ are part of the Company’s CSI initiatives and will support provision of education, water, health and sanitation facilities.

“Kenya Power endeavours to improve the livelihoods of the people from the community in which it operates. Traditionally, the Company has set aside 1 per cent of its net profit every financial year to support its CSI initiatives,” said Dr. Tarus, on June 26th 2018, during the official launch of the programme in Nairobi.

This year, the Company has aided schools in the construction of classrooms, kitchen and sanitation facilities as well as provision of learning materials in realization of the important role played by education in the development of a country.

One of the projects that the programme has supported is the refurbishment of Obambo Primary School’s kitchen with a sponsorship cheque of K.Shs 600,000.

Photo- Happy Children of Obambo Primary School with a sponsorship cheque of K.Shs 600,000/=. The funds went towards the refurbishment of the school’s kitchen under our ‘Wezesha Jamii’ program

Photo- Obambo Primary School’s kitchen before refurbishment.

Photo- Obambo Primary School’s kitchen after refurbishment.

Another project funded by Kenya power’s ‘Wezesha Jamii’ programme was the refurbishment of St Joseph Ugana Secondary School’s sanitary facilities. See images below:

 

RingRing Mixed secondary school received KShs. 99,000 that went towards the construction of classrooms at the school.

Photo- ingRing Mixed secondary school students posing for a photo after receiving a Cheque forum the RM North Rift Region,Kimutai Bett.

Photo- Happy Students of A.I.C Cheles Mixed Day School receive a Cheque of KShs 500,000 that aided in construction of a form two classroom.

Last year (2017), the Company adopted a new CSI policy which allocates 60 per cent of the CSI budget towards projects that support education programmes across the country.

In the past, Kenya Power has supported several schools that cater for children with special needs including Dr. Ribeiro Parklands Primary School Cerebral Palsy Unit, the school of the Mentally Disabled in Embu, Pwani School for the mentally handicapped in Coast, among other institutions.

Last year, the Company also supported construction of classrooms and administration blocks in other schools such as St Mary’s Tachasis Early Childhood Development School, Olessos Primary School in Eldoret and Katulu Primary School in Machakos.

In addition, the Company has an endowment fund at Starehe Boys and Girls that funds learning for needy students at both institutions.

Kenya Power will spend KShs.13 million to fund Corporate Social Investment (CSI) programmes championed by employees across the country.

To enhance provision of clean water to communities outside the reach of piped water, the Company has set aside KShs.8 million to electrify boreholes in various parts across the country. The Corporate sponsorship programme by the Kenya Power company has been hailed by many for uplifting the livelihoods of many and refurbishment of schools’ structures.

For more information, contact:
The Corporate Communications Department, Kenya Power
Tel.: 0711 031 975
E-mail: CorporateComms@kplc.co.ke

How to easily pay electricity bills

Paying your Electricity Bill

We have a wide number of convenient ways to pay your electricity bills. All payments are posted in your  electricity account on the same day.

We strongly encourage our customers to use the paybill numbers 888888 and 888880 for postpaid and prepaid bill payments respectively. Please follow the instructions below to top up your electricty.

Paying your Postpaid Electricity Bill with M-Pesa (Safaricom)

1. Select “Pay Bill” from the M-Pesa menu.
2. Enter the Kenya Power business number 888 888.
3. Enter your new Kenya Power account number e.g. 123456.
4. Enter the amount you wish to pay which should be between Shs. 100 and  Shs.35,000.
5. Enter your M-Pesa PIN.

6. Confirm that all details are correct.

7. You will receive a confirmation of the transaction via SMS.

How to Buy Kenya Power (KPLC) Prepaid Tokens via M-PESA Paybill Number 888880.

  1. Go to Safaricom SIM Tool Kit, select M-PESA menu, select “Lipa na M-PESA
  2. Select “Pay Bill
  3. Select “Enter Business no.“, Enter KPLC’s Lipa na M-PESA PayBill Number 888880 and press “OK”
  4. Select “Enter Account no.“, Enter your KPLC Prepaid Meter Number (e.g. 0100 xxxx xxxx x) press “OK”
  5. Enter Amount“, between KSh100 and 35,000 and press “OK”
  6. Enter your M-PESA PIN and press “OK”
  7. Confirm all the details are correct and press “OK”
  8. M-PESA HAKIKISHA, You will get a notification with the intended recipient’s name e.g. “Pay Kenya Power KSh1,000.00 for Account 0100 xxxx xxxx x Press 1 within 20 seconds to STOP this transaction.” To stop a wrong transaction, Enter “1” and press Send within 20 seconds. Pressing “Cancel” will complete the transaction.
  9. You will receive a confirmation SMS from M-PESA.
  10. KPLC will then generate prepaid token valid for your meter and send via SMS.

How to Buy Kenya Power (KPLC) Prepaid Tokens via Equitel

1. Select Eazzy Pay from your Equitel menu
2. Select Pay Bill from Eazzy Pay.
Choose the bank account number to pay from e.g.0123456789102
Select business number – KPLC Tokens
3. Enter your KPLC Prepaid Meter Number (e.g. 37168917674) press OK
4. Enter the amount you wish to pay which should be between Shs. 100 and  Shs.500,000.
5. Enter your Equitel PIN and press OK
6. Confirm that all details are correct by pressing 1 OK
7. You will receive a  text confirmation of the transaction from Equity bank.
KPLC will then generate prepaid token valid for your meter and send via SMS.1

NB: All payments are posted in your  electricity account on the same day.

 
Paying your Electricity Bill with Equitel (Sim Tool Kit)

1. Select Eazzy Pay from your Equitel menu
2. Select Pay Bill from Eazzy Pay.
Choose the bank account number to pay from e.g.0123456789102
Select business number – KPLC Bills (Post Paid)
3. Enter your new Kenya Power meter number e.g. 2831172 or 3436980.
4. Enter the amount you wish to pay which should be between Shs.100 and  Shs.500,000.
5. Enter your Equitel PIN and press OK
6. Confirm that all details are correct by pressing 1 OK.
7. You will receive a  text confirmation of the transaction from Equity bank.

NB: All payments are posted in your  electricity account on the same day.

Over The counter Payments
All our esteemed clients and potential clients can  pay their electricity bill by cash through all Equity Bank branches across the country and all payments willl reflect in your electricity account on the same day.

Cash Payment

As a rule, all cash payments should be made at Kenya Power’s authorised pay points which are located within official premises and the paying counters clearly marked CASHIER.

ATM Payments

If you have an account with Co-operative Bank, Postbank or Standard Chartered Bank, you may also pay your bill through any of these banks’ Automatic Teller Machines (ATMs).

Bank Payments
You may also pay your electricity bill by cash through appointed Co-operative Bank branches in Nairobi. Additionally, you can pay your electricity bill at any branch of the following banks countrywide.

Cheque Payments
Cheques may be deposited in designated boxes in pay centres and at specific business premises appointed by Kenya Power to serve as drop-off points.

Bill Payment Through M-Banking

If you are a Co-operative Bank customer, your mobile phone is now an electricity bill payment point. To use the service, one must be registered with the bank for M-Banking service and also one must have registered their Kenya Power account number with the bank.

(Courtesy KPLC)

Good news for electricity consumers as lawyer Apollo Mboya and KPLC reach agreement

Electricity Consumers have a reprieve after the former Law Society of Kenya, LSK, boss Lawyer Apollo Mboya and the Kenya Power and Lighting Company, KPLC, reached an out of court agreement, today.

The High Court has today issued these orders.

1 KPLC to bill its customers only in accordance with Gazzeted electricity Tariffs. This means customers will not be over billed.

2. Moratorium on disconnection of electricity in Kenya for 30 days as they sort their mess. Customers who have exorbitant bills will be given room to raise complaints against the bills. An agreement reached should then be posted in the media.

3. Electricity Consumers Society to participate in fora.

The lawyer had sued KPLC over exorbitant bills and disconnection of power to customers with bill backlogs.

See full agreement, below: