Available Employment Opportunities at KRA; Requirements and Application Procedure.

The following vacancies are currently available at the Kenya Revenue Authority, KRA:

Vacancy: Customer Service Adviser

The Kenya Revenue Authority (KRA) is the National Revenue Collection Agency for the Government of Kenya. Our Vision is:

 “A Globally Trusted Revenue Agency Facilitating Tax and Customs Compliance”.

Department: Marketing & Communication      Reports To:  Service Centre Lead

Division: Customer Experience.                  

JOB PURPOSE

The overall purpose of the Customer Service Advisor position is to acquire, grow and deepen customer relationships through excellent service delivery.

This is an entry-level position, key in informing management decisions on the operation of the Centers by the accurate and timely collection of all relevant data on its operations.

KEY PERFORMANCE AREAS

Customer Service

• Act as the first point of contact resolution for customers and ensure the delivery of quality service by projecting a professional and warm image.
• Provide accurate, valid, complete and educative information to customers using the right methods, skills, and tools.
• Encourage customers to participate by giving feedback using the provided service quality tools.
• Ensure good housekeeping of the Service Centre and service desks.
• Complete data entry verification tasks for amendment applications.

Business Support

• Drive revenue growth through participation in targeted campaigns.
• Act as first contact support for the debt collection initiatives.
• Execute activities to identify and register potential taxpayers in order to expand the tax register, improve voluntary compliance and improve revenue collections.
• Educate the customers on their rights, obligations and the need for accurate registration and other compliance needs.
• Conduct taxpayer engagements to increase awareness of taxpayer rights and obligations to enhance voluntary compliance and improve revenue collection
• Follow up potential customers not yet registered through telephone calls, emails and text messages means to get them registered.
• Provide accurate, timely and reliable data collection for management reports.

Escalation & Complaints Management

• Escalate customer issues that need intervention via the recommended channels.
• Record all escalations and complaints.
• Handle complaints & queries by providing appropriate first contact resolutions to customers.

 Quality Assurance

• Ensure adherence to all quality requirements under ISO 9008:2015.
• Ensure adherence to the Authority’s Service Charter, Customer Service Standards & Policy and work procedure manual.
• Recommend process improvements for process re-engineering and excellent service delivery.

Reports

• Prepare periodical reports on as required.

Any other tasks as assigned.

SKILLS AND KNOWLEDGE JOB DEMANDS

• A Bachelor’s Degree.
• Recent Graduate (Graduated between Jan 2016 and December 2018).
• Knowledge of customer service principles and practices.
• Working knowledge of relevant computer applications.
• numeric, oral and written language applications.

CORE COMPETENCIES REQUIRED

Communication   

• Communicates clearly and effectively – Listens to others and expresses self clearly, with grammatical accuracy and awareness of a diverse audience in speaking and writing.
• Relates communications to circumstances – Communicates by setting out logical arguments clearly and adapting to language and form of communication to meet the needs of different audiences.
• Is creative and adaptable in communications – Able to use a range of non-standard and creative approaches to inform, and persuade others.
• Uses influencing techniques – Uses formal and informal negotiating and motivation techniques to influence others’ behavior and persuade them to think and act differently, while respecting difference of view and culture.
• Influences at the highest level – Influences and manages relationships at the highest levels to build mutual understanding, shape the Kenya Revenue Authority perception.

 Organization

• Is methodical – Able to plan own work over short timescales for routine or familiar tasks and processes.
• Plans ahead – Organizes own work over weeks and months, or plans ahead taking into account priorities and the impact on other people.

 Data Analysis & Problem Solving

• Is systematic – Breaks down problems into a list of tasks to be done and decides on appropriate action.
• Uses data – Reviews available data and identifies cause and effect, and then chooses the best solution from a range of known alternatives.
• Analyses patterns – Seeks out and examines a range of information to identify patterns, trends, and options, to solve multifaceted and complex problems.

 Finance Management 

• Uses resources efficiently – Uses resources efficiently in own role and complies with financial rules and procedures.
• Uses financial systems and processes – Uses corporate financial systems and processes appropriately as part of the job.

Using Technology

• Operates as a basic user of information systems, digital and office technology – Able, with adjustments if necessary, to use office software and Kenya Revenue Authority systems to do the job and manage documents or processes.
• Operates as an advanced user – Works as an advanced practitioner in the use of office software and/or Kenya Revenue Authority standard and social media platforms and trains or coaches others in their use.

 Risk Management 

• Follows good practices – Demonstrates an understanding of risk management policies and procedures and a record of following them.
• Supports a risk management culture – Has a track record of identifying and highlighting risks and suggesting mitigating actions.

 Business Development

• Reviews data – Applies a range of standard analytical techniques to support business development.
• Analyses trends Researches markets and conducts cost/benefit analyses to identify new opportunities or recommend improvements to current initiatives.

 Stakeholder Management

• Supports account management – Able to research business issues and contacts in stakeholder and potential partner organizations to support business departments.
• Works with stakeholders and partners – Communicates regularly with diverse stakeholders, customers and/or partners to build mutual understanding and trust.

Note:

1. All applications from interested and qualified candidates must be submitted online via the process below.
2. ONLY shortlisted candidates will be contacted.
3. All applications should be submitted online by 5.00 pm on 6^th February, 2019.
4. We are an equal opportunity employer committed to gender and disability mainstreaming. Persons with Disability are encouraged to apply.
5. KRA does not charge any application, processing, interviewing or any other fee in connection with our recruitment process.

In case of any challenge or issues, please send your email query to isupporthr@kra.go.ke

Vacancy: Supervisor – Financial Fraud Investigators

SUPERVISORS- GRADE 4 (32 POSITIONS)

Job Role

To conduct financial fraud investigations

Reports To:

Assistant Manager- Financial Fraud Investigator.

Responsibilities

• Preparation of work plans and schedules.
• Identify cases for profiling.
• Collect and collate evidence to establish initial facts of cases.
• Conduct investigations, preparation of reports and letters, raising of assessments.
• Obtain third-party information as required.
• Maintain files and working papers.
• Compile relevant evidence.
• Support the prosecution process.
• Statement Recording.
• Prepare investigation reports and escalate to the manager.
• Timely preparation and submission of reports.

Academic/ Professional Qualifications

• Bachelor’s degree in Law, Business Administration, Finance, Economics or related disciplines.
• Technical training in Tax or Customs

• Directorate of Criminal Investigations (DCI) and National Intelligence Service (NIS) certification in Basic investigations techniques and intelligence courses or Advanced Investigation Course or Inspectorate Course.
• Computer forensics and cyber investigations certification added advantage.

Experience

• At least two (2) years relevant experience as an Officer in active financial fraud investigations, or three (3) years of service in a relevant work environment
• Must possess good knowledge and experience in tax law and administration.

Note:
1. All applications from interested and qualified candidates must be submitted online via the process below.
2. ONLY shortlisted candidates will be contacted.
3. All applications should be submitted online by 5.00 pm on 31st January 2019.
4. We are an equal opportunity employer committed to gender and disability mainstreaming. Persons with Disability are encouraged to apply.
5. KRA does not charge any application, processing, interviewing or any other fee in connection with our recruitment process.

In case of any challenge or issues, please send your email query to isupporthr@kra.go.ke

Vacancy: Assistant Manager – Financial Fraud Investigators

ASSISTANT MANAGERS- GRADE 5 (10 POSITIONS)

Job Role

To lead financial fraud investigations teams

Reports To:

Manager- Financial Fraud Investigator.

Responsibilities for the Financial Fraud Investigations Assistant Manager

• Support the coordination of investigations;
• To offer assistance in the preparation of work plans and schedules;
• Review evidence presented and initiate action in accordance with policy and procedure;
• Develop a case plan based on information presented and reviewed;
• Direct and guide officers in the investigation process;
• Co-ordinate preparation of statement of findings including financials and legal implications;
• Compound the case under the relevant taxation legislation and forward for the issuance of demand notice on tax payable;
• Ensure all activities are executed in accordance with established policies and procedures;
• Continuously review processes and identify and recommend improvement areas;
• Ensure the timely preparation and submission of reports;
• Keep stakeholders abreast of all outcomes;
• Assist in the preparation and presentation of cases to the Technical Committee
• Provision of budget estimates for the team
• Ensures that the working environment is conducive for the team

Financial Fraud Investigations Assistant Manager Job Qualifications

• Bachelor’s degree in Law, Business Administration, Finance, Economics or related disciplines
• Technical training in Tax or Customs
• Hold a professional qualification in a relevant field LSK,CPA(K),CPS,CIBA,CFE
• Directorate of Criminal Investigations (DCI) and National Intelligence Service (NIS) certification in Basic investigations techniques and intelligence courses.

• At least two (2) years relevant experience as a Supervisor, or five (5) years of service in a relevant work environment
• Must possess wide knowledge and experience in tax law and administration

Note:
1. All applications from interested and qualified candidates must be submitted online via the process below.
2. ONLY shortlisted candidates will be contacted.
3. All applications should be submitted online by 5.00 pm on 31st January 2019.
4. We are an equal opportunity employer committed to gender and disability mainstreaming. Persons with Disability are encouraged to apply.
5. KRA does not charge any application, processing, interviewing or any other fee in connection with our recruitment process.

In case of any challenge or issues, please send your email query to isupporthr@kra.go.ke

Vacancy: Manager – Financial Fraud Investigators

MANAGERS- GRADE 6 (2 POSITIONS)

Job Role

To manage financial fraud investigations Unit

Reports To:

Chief Manager- Financial Fraud Investigator.

Responsibilities for the Financial Fraud Investigations Manager

• Lead and supervise  investigations in Unit;
• Determine, review and approve work plans and schedules;
• Evaluate and approve evidence presented and initiate action in accordance with policy and procedure;
• Manage Unit performance
• Approve case plans based on information presented and reviewed;
• Manage, direct and guide staff in respective Units on investigation process;
• Ensure staff comply with procedures, financials, and legal provisions;
• Compound the case under the relevant taxation legislation and forward for the issuance of demand notice on tax payable;
• Ensure all activities in the Unit are executed in accordance with established policies and procedures;
• Continuously review processes and identify and recommend improvement areas;
• Ensure timely preparation and submission of reports;
• Identify and engage stakeholders;
• Ensure preparation of  budget estimates for the Unit
• Ensure  conducive working environment for staff

Financial Fraud Investigations  Manager Job Qualifications

• Bachelor’s degree in Law, Business Administration, Finance, Economics or related disciplines
• Masters degree will be an added advantage
• Technical training in Tax or Customs
• Hold a professional qualification in a relevant field LSK,CPA(K),CPS,CIBA,CFE
• Directorate of Criminal Investigations (DCI) and National Intelligence Service (NIS) certification in Basic investigations techniques and intelligence courses.

• At least 2 years relevant experience as an Assistant Manager or seven years of service in a relevant work environment
• Must possess wide knowledge and experience in tax law and administration

Functional skills

• Strong administrative skills, managerial and leadership skills
• Posses good organizational, planning and analytical skills
• Impeccable bias for action and strategic disposition
• Focused and result oriented

Behavioral Competencies/Attributes

• Interpersonal skills
• Communication skills
• Positive attitude
• High Integrity
• Team Player

Note:
1. All applications from interested and qualified candidates must be submitted online via the process below.
2. ONLY shortlisted candidates will be contacted.
3. All applications should be submitted online by 5.00 pm on 31st January 2019.
4. We are an equal opportunity employer committed to gender and disability mainstreaming. Persons with Disability are encouraged to apply.
5. KRA does not charge any application, processing, interviewing or any other fee in connection with our recruitment process.

In case of any challenge or issues, please send your email query to isupporthr@kra.go.ke

Vacancy: Chief Manager – Financial Fraud Investigators

CHIEF MANAGER- Financial Fraud

Job Role:

Ensure consistent interpretation and uniform application of the relevant tax laws in Tax crimes investigation;

• Assist in the formulation of strategies, policies, and procedures relevant to tax crimes investigations
• Administration, organization, and management of staff in the division
• Preparing employees in the division for the desired changes in work styles, attitude and work ethics
• Coordinating performance contracting and appraisals
• Manage direct and control investigations operations and revenue collection in the division
• Allocate and supervise ongoing assignment, ensuring they are on track and in accordance with the plans prepared
• Follow up on internal audit and QMS recommendations
• Management of any dispute that may arise in accordance with the established procedures
• Report to and advise the deputy commissioner on technical matters relating to investigation operations
• Ensure teams are adequately skilled and resourced to execute activities
• Developing an annual work plan and monitoring its implementation
• Negotiate and set performance targets and ensuring their achievement through performance management
• Liaising with other programs and stakeholders on all matters relating to investigations operations
• Ensuring that all directives, rulings, change in methods of operation or change in the method of determination of duties or taxes are implemented on the ground
• Review cases and determine a cause of action with the appropriate recommendation, provide technical guidance on matters as they arise in the cause of investigations and enforcement
• Sign correspondences to internal and external stakeholders
• Chairing division meetings and represent the division in departmental meetings
• Interpretation, implementation, and application of policy decisions affecting custom laws, departmental revenue and operations in general, staff development and deployment
• Building sustainable and mutually beneficial partnerships for all stakeholders with the aim of furthering the goals and vision of KRA
• Provision of budget estimates for the division
• Responsible for the management of physical assets in the division for effective utilization

Functional skills

• Strong leadership skills
• Possess good organization, planning, and analytical skills
• Impeccable bias for strategic thinking action orientation
• Focused and result driven individual

Behavioral competencies/ attributes

• Interpersonal skills
• Communication skills
• Positive attitude
• High integrity
• Team player

Academic and professional qualifications

• Bachelor’s degree in law, business administration, economics or related disciplines from a recognized university
• Masters degree in a relevant field such as business administration or economics from a recognized university
• Professional qualification in any relevant discipline will be an added advantage

Experience

• Wide knowledge and experience in domestic tax and customs law and administration. Must have at least 10 years of service in tax administration environment, 3 of which at managerial level
• Experience in tax investigations operations will be an added advantage.

Note:
1. All applications from interested and qualified candidates must be submitted online via the process below.
2. ONLY shortlisted candidates will be contacted.
3. All applications should be submitted online by 5.00 pm on 31st January 2019.
4. We are an equal opportunity employer committed to gender and disability mainstreaming. Persons with Disability are encouraged to apply.
5. KRA does not charge any application, processing, interviewing or any other fee in connection with our recruitment process.

In case of any challenge or issues, please send your email query to isupporthr@kra.go.ke

VACANCY: MARKETING AND COMMUNICATION.

HOW TO APPLY:

Job Application Guidelines

Registration:

1. Go to https://erecruitment.kra.go.ke/login and then click on the ‘Register’ button to start the application process.
2. After registration, you will receive an email enabling you to confirm your email address and complete your registration.

Log on:

1. After registration go to https://erecruitment.kra.go.ke/login
2. Key in your username and password then click on ‘Log in’ to access your account.
3. After successful log in, the system will open the ‘Applicant Cockpit’.

Candidate Profile (To create or update applicant detail):

1. On the ‘Applicant Cockpit’ page, go to the tab ‘Candidate Profile’.
2. Click on ‘My Profile’ to create and update your profile.
3. Follow the instructions to complete your profile.
4. The process will end by clicking the tab “Overview and Release”.
5. Ensure you click the check box on the page to complete the profile.

Application process:

1. To view the open job postings, click on the tab ‘Employment Opportunities’ on the ‘Applicant Cockpit’ page.
2. Under the heading ‘Job Search’ click the ‘Start’ button to view all available vacancies.
3. Click on the Job posting to display the details of the position.
4. To apply for the position, click ‘Apply’ button at the top of the page.
5. Follow the instructions to complete and submit your application.
6. Kindly note that all mandatory fields must be completed.
7. To complete the process of application, click the ‘Send Application Now’ button after reviewing and accepting the ‘Data Privacy Statement’.
   
   In case of any challenges, please send your email query to isupporthr@kra.go.keApply Now